Overall, our experience at this hotel was very disappointing. The reception staff were unfriendly and unwelcoming from the moment we arrived. I had requested separate beds before arrival, but this was dismissed rudely. We also asked about a room upgrade, which was immediately refused, despite another staff member later confirming that rooms were available. The staff were passive-aggressive, unhelpful, and did not provide any information about the hotel amenities or what was included with our stay. Overall, the customer service was very poor and left a negative impression.Aircon was not working the whole time of our stay in our room