Kya
2.0
/10
评论于 14几周前
Expedia Group verified review
Didn't get to stay at the hotel as they advised me I needed to confirm booking prior to reaching the hotel but only advised this once I arrived at the hotel. I had messaged the property 3/4 days prior to my reservation on Expedia but had no response. They advised they had a system error so there was no way of me knowing without them contacting me about this which they did not do. They also tried to take payment prior to the reservation date even though I opted for the pay at property option. Also they advised me that my card had failed when they attempted to take the payment that they should not of took. (I had ordered a new card due to freud on my account). They cancelled my reservation without informing myself and gave it to another customer. Absolutely poor service and 0 effort to rectify their wrong doing.
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