The hotel is across the street from the train station so it is very convenient. There are many available options for food etc. within walking distance. The staff was very kind and courteous. We only dealt with 1 woman but she was very pleasent and helpful. Checking in was easy and the lobby was clean and newish. They had croissants and bread out in the morning and coffee was available from a machine which was fine. We did not eat or drink any of these options so not sure if they were complementary or not.
We stayed in room 305. I would advise against this. The room was tiny (synonymous with many European rooms). The room was extremely dated. There was stained carpet throughout (not depicted in rooms on the website). I believe we had the only room with carpet on our floor as it had an obvious transition piece under the door that no other room on our floor had. The bathroom was not clean. There was all sorts of hair all over and all the baseboards were rotted dew to not having any kind of shower curtain or door seperating the shower/bathtub from the rest of the bathroom. There were no bugs, the bed was comfortable enough but there were no other ame itues in the room. We paid $375 CDN for this room for 2 nights (due to booking with expedia...we were locked in for 2 nights after booking), which was a huge mistake. Although the staff was lovely we would never stay at this hotel again. Too expensive, dated, and not cleaned well.
