Friendly staff, great leisure facilities, warm pool, fantastic breakfast!

Second stay here. Yes it is a but dated and needs some updating in places but it is clean with free parking and lovely staff. The bed was comfy and there was tea and coffee making facilities in the room. There is a couple of shops nearby and a Chinese all you can eat buffet restaurant just a few minutes walk away. You can also eat at the hotel. We caught the train in to see Glasgow one of the days it is only one stop to Glasgow Central Station. We will definitely stay here again if we return to the area. Another bonus is that it is close to the airport.

Room was spotless with friendly staff, restaurant had fantastic food and priced competitivey. Definitely will stay again.

Shower in spa was terrible room was not as advertised light hanging off roof only one tiny bar open could hear everything through windows

Great hotel , beautiful decor , booked a club king and once we got it after being put in what I think was a double , was well worth the money , good deep baths , only thing I would say is if you are on the front of the building the road is busy all night , we were told this and asked if this was ok , we didn’t mind but if your like peace and quiet ask for a back room

Great friendly staff, good breakfast too

It was ok! There was toilet paper stuck in the peephole! And the doors slam shut to all the rooms. Not bad for 1 night stay

Staff were amazing! Friendly, helpful and courteous. The pool and sauna were spotless and very nice touch. The room I was in had some damage and needed some repairs and updates. They did, however, make a small, quick repair after I reported it whilst I was staying there. All in all, a great place to stay a few days.

Staff were friendly and the breakfast was great

Clean and tidy, good food

The room was spotless but would benefit from a bit of a facelift as it’s looking a little tired, staff and the food was outstanding.

V nice

A bit of a disagreement as we had booked in for a 2night stay between Christmas & New Year with our 2 dogs On check-in we had paid for the room in advance so just had the £40 to pay for the dogs @ £10/dog/night, which happy to pay for but then they wanted a swipe of a credit card to put on file. I wasn’t happy with this as we had already paid & didn’t want an open tab. I was told it was hotel policy, but seemed to be an extra condition we hadn’t been told about when booking. When asked for a copy of this policy, it wasn’t available. After speaking to a manager, they let it go this time but I would need to file one next time, something I won’t bother about. But this felt like an extra requirement and extra data being stored so I felt excessive to gdpr requirements Anyway, we had a king room on the 2nd floor, tried the lift once, 2 person sized lift, easier to walk up the stairs. Condition of the hotel, the entrance was really nice and welcoming, but thereafter the place gave the air of being tired and if this is 4 star, it’s gripping on just about The room was ok, strange setup with the glass wall to the shower/ bathroom area, lights were strange, limited towels. At night the spotlights from outside shine through the angled roof window. Outside there was a small grass area for the dogs, but messy & could do with a dog bin as others hadn’t tided up. Gave the impression it was punching above its ability We saw the restaurant menu, but very pricey Disappointed & left early

Everything amazing as usual

Handle on bedroom window does not shut which resulted in freezing draft and loud noise from outside

Lovely hotel

Yes nice room.

Found the swimming pool changing rooms very dirty and smelly like used old mops, also the bedroom was freezing even with the heating on all night, maybe the windows aren’t the best.

Not too bad however, as a suggestion. Customers don't need to know that the kitchen have food ready to be collected by waiters. The constant bell ring similar to a door bell was horrendous. Pleas find a more discreet method of advising food is ready for collection.

Absolutely disgraceful hotel management . No compassion. Had a booking but needed to rush up to my kid asap and Expedia asked them to assist but would back down Avoid. Even big name chains would give compassion when it comes to kids