Although it's nice to have an indoor pool, it wasn't that warm nor the changing rooms were warm. Pretty basic.

A most horrendous stay Our stay at The Royal Hotel, Scarborough, was extremely disappointing and, at £242.91 for just one night, completely unacceptable. The reception and lobby area were pleasant enough, but unfortunately the positive experience ended there. The room was drab, dirty and so small that it was difficult to move around comfortably. There were no lightbulbs in the bedside lamps, the wallpaper was peeling from the walls and the window frames were rotten and in a very poor state of repair. We had booked expecting a sea view, having looked at the photographs on the hotel's website. However, the view from our room was nothing like the sea view shown in the photographs. More concerningly, when we complained to reception, we were told by staff that the hotel did not have a sea view like the one shown in the photograph, nor did it have a room like the one pictured on its website. If that is the case, why are these photographs being used to advertise the hotel? The corridors also smelt strongly of toilets, adding to the unpleasant experience. Unfortunately, the attitude of the staff made matters even worse. We found the staff surly across the different departments we encountered. When we complained at reception, rather than taking our concerns seriously, we were effectively met with a shrug of the shoulders and told that they were receiving many complaints. The fact that other guests were apparently experiencing similar problems is hardly reassuring — if anything, it rai

Parking was a distance away. The room was very dated and run down and was not clean at all . Dust was at least inch thick.Breakfast was okay just about. Not a lot of choice. Slow to refill items

The room was poor for the amount paid, windows unable to open holes in the wall , only one pillow each.

A wonderful break everything about our stay was lovely from conversations and help from house keeping to to the management team and staff who helped me when I slipped on the stairs and broke a mirror with my head.Keep up the great work looking forward to our next stay.Highly recommend 5tars from me thank you

Room very hot and no air con but clean and comfortable

Its in a great location interior of rooms a little dated does need updating tv didn't come on to channels but I wasn't there to watch tv we didn't eat in hotel also not a lot of choices of beers but I definitely would stay there again as I like the old feel of hotel out of 10 I would score an honest 7 and a half..staff all very helpful ...Scarborough the main street needs serious updating not nice to see shops closed up

We are both in our 90 s I phoned up and asked to be allocated a lower floor I was told he would make a note of it,he didn't. We were put in a tiny bedroom on the 4th floor at back of building the carpet in hall was badly fitted and must have been years since it had seen a vacuum cleaner

Very centrally located hotel. Welcoming and friendly staff. Room was clean, stocked with everything needed (including 2 fans which were especially appreciated!) and very light and bright. They were a bit tired looking in some places but that was very minor. Breakfast was ok, The breakfast room was big and nicely decorated, it wasn't busy when we went but if it did get busy i could imagine it been quite tight with space as there were a lot of tables. Good quality food. On Saturday morning the replenishment was poor which meant a longer wait and some items were cold, I had to ask for 3 different food to be replenished, neither the chef or staff checked they just responded to my request. On Sunday however it was very different and the food was constantly checked and all was available. Overall a nice hotel, well worth the money and would definitely stay again.

The hotel in general was nice and clean the food was nice and the staff were lovely nothing was too much bother the swimming pool is lovely only thing is it's only small I will go back again has overall we had a lovely stay

The pictures on this hotel looks amazing until you get there and was not very good mould in the bathroom there was a mirror to get ready next to but with no plug socket nearby to do my hair the room was big and a nice sea view but only if the owner would spend some money in this hotel it would be a great place to stay says on there website that u can pay extra £9 per day for parking but there was not no parking nearby and had to walk 10 minutes to a car park

Close to everything, had a pool and gym you can use. Staff friendly and helpful. Enjoyed our stay.

Quite good but not clean enough

Reported the rubbish & empty vodka bottle that was in one of the drawers on first day they never came & emptied the bin I filled from it. We also reported the seal missing under the glass screen in shower that let water leak all over the floor nothing done about that either.

Dirtiest hotel I’ve ever stayed. Whole Hotel stinks of mould /dampness or just dirt. Never saw a cleaner in the Hotel and we were there 4 Days? I intend to contact both Environmental Healthand Scarborough Tourist Board. I complained on Leaving and the manager said I’ve put your complaint in the Bin as I do with all complaints. £660 for 3 nights Bed and Breakfast so not cheap. Truly the worst hotel I’ve ever stayed in. Don’t even contemplate booking

We stayed in room 347 right next to a security office and they banged the door all night and early morning. Little to no sleep. We then paid for late checkout and there was a fire alarm going off at 11. Absolute Fawlty Towers of a place. Definitely won’t be coming back. The breakfast wasn’t too bad and most of the staff we met were nice too. The place needs a revamp and please stop banging doors!!

This is an stunning old building, but not the best maintained. Room had a stale smell, especially in the bathroom. Cleanliness not great, some surfaces and corners were dusty, water marks on the coffee machine. Room sold as beach view, but wasn't the best. It overlooked part of the hotel which was frequented by seagulls and covered in bird poo. Looking over that you could see the sea between some trees. We booked half board. In general the food was pretty good for the price, but a couple of the dishes were disappointing. Again cleanliness was an issue, with a considerable proportion of cutlery, crockery and glasses being dirty. We felt like we had to inspect everything. Staff were mixed, with some being more helpful than others. We paid for the spa one day, which was a huge disappointment. Small pool which was frequent by families and people messing about. The sauna didn't work. The steam room was not very steamy and had a pool of water on the floor. All not very clean and certainly not relaxing. All in all would not recommend, we only stayed here as it was a last minute booking and there were limited options.

This hotel is a great example of beautiful architecture from a bygone era. The staff are always friendly and helpful as you would expect as this is Yorkshire

Room was overlooking an alley way in which the staff stand and talk and the bins. Very loud and bin men at 6am. People slamming doors til after 12 then back again before 6am. I stay here regularly and this was the first bad experi

The Royal is very old I know, but it seems nothing has been done to maintain it and so is very outdated. It appears very poorly maintained and there was dust in all corners of the room, water stain marks on thr wallpaper, broken windows with defective safety latches. The staff were fine to talk too however there etiquette was poor, dress standards let them down even further. This place needs a whole lot of investment to bring it to today's standards.