Best part of the Hotel the staff friendly and welcoming . Personally would never stay again . The building is grand unfortunately time and the owners have not been kind to it. Very dated and neglected in parts. Appreciate that it’s a budget hotel but come on owners update the facilities. Paid £17:95 for a one course meal in the buffet restaurant was not worth it my opinion. So did not stay for breakfast had at a local cafe instead.

Comfortable room wit a sea view

Good hotel Needs a bit of tlc but it’s very old so to be expected Only bad thing some of the breakfast was a little cold

Pleasantly surprised, very spacious ,seems to have everything you need and most importantly was very clean. Thank you 😊

I booked this hotel for a long weekend break with my family. Due to a genuine emergency, I was unable to check in on the day of arrival. I messaged the hotel through Expedia in advance to explain the situation — they acknowledged my message regarding parking, but completely ignored my notice that I would not be arriving that day. When I arrived the following day, I was told my room had been given to someone else. The hotel had re-listed and re-sold my room without any notification or attempt to contact me. Despite showing up in person, I was refused a refund — meaning they effectively charged me twice for the same room while profiting from a new booking. This is both deeply disappointing and, I believe, unfair practice. Neither Expedia nor the hotel took any responsibility for the situation. I will not be returning to this hotel, and I would strongly caution others to consider how either party handles issues before booking

Awful hotel - in a poor state of repaIr and everything is chargeable inc. the so-called pool (actually more like a paddle pool!), even towels at the pool are charged at £2/towel! No hotel parking - buy a permit from the hotel at £10/permit or park at a nearby NCP car park for £6.50/day. Rooms are very basic with awful.views other than the sea view rooms - basic furniture, some mould in bathrooms and some cracked ceilingbtiles. Only good thing is the English breakfast and location by the sea.

Room very dirty and when you asked a staff member about it they said they couldn’t do anything about it smelt like mould and walking throw the hall ways up to the room 129 it had black things all over sealing and blood all over the small bed where my little boy would of slept and the food was cold when you sat down to eat it and egg was like eating rubber and cups had black all down the side of it? It wasn’t the worth the money I paid for it £370 and the window in the bath room didn’t open and it was like a death trap the hall ways getting to the rooms and cob webs all over the ceiling hanging down over bed and curtain and if you wanted a sleep in you couldn’t because all you heard was delivers coming and for a view out the window was dirty blankets and pillows left out side!

Absolutely outstanding

Staff was very welcoming and polite. The room was an utter disaster. Dirty walls, smashed door, ripped ceiling, tilted room especially the beds (our kid felt out of bed so tiled), black spots in bathroom, mismatched furniture, big gap under the door (10cm) and the chairs so dirty we where to disgusted to sit on it. The stairwell smelled of chlorine and the hallway was broken in may places. Also the grand entrance where on the ceiling the paint is falling off only held by spiderwebs. Mayor renovations needed!

This hotel was the worst one I have ever stayed in, I expect that it's an Old building, but the overall state of repair is shocking, when you exit the elevator to any floor you see white flakes of paint and wood at every opening, this I deduced was the wood work of the doorway, which was being battered by the wheeled baskets ,that is used for transporting the bed clothes and other parafenalia to and from the rooms, the windows were ill fitting and drafty the door was as if the norm was to prise it open with a screwdriver. The management should prioritise inspecting the place and ensuring that Old doesn't have to mean TATTY.

The pictures on hotels did not reflect the room . Apparantly the pictures of the standard room on hotels were of a suite . Although the staff tried their wasn’t availability . The hotel is tired and dated .

Booked 2 rooms both not very clean, Need a good scrub

overall cleanliness terrible Letter of complaint sent Resaurant coach parties and other guests are cramped into small area lager area as per advert picture is not in use

Stayed at this hotel previously, you get what you pay for, location great car parking nearby for £9 for 2 days,if you expect 4 star don't book it but for a value break its spot on.

The hotel was lovely, however the room itself was pretty tired decor wise, and quite cluttered. Extra pillows and milk / tea etc had to be requested from Reception. The hotel lounge was good value during Happy Hour but charging 80p for a dash of lime in lager was very steep I thought

Great beach view

For an older property, you will expect some flaws and these are generally minor overall. The entrance, stairs and communal areas are well presented, were clean and smelled clean. The room we were in (203) was in a good condition overall, but was showing its age in some places. The windows are painted closed, but are single glazed, so transmit all outside noise. The curtains do not fully block out of the exterior hotel lights (which are on all the time from what I could see) The rail in the wardrobe was on the floor of the wardrobe as an ironing board and desk fan had been stored in there. The bedding was clean, but there were blood stains on the actual pillow itself. A great hotel for its location and price point however. Have stayed here previously and would stay again.

Gorgeous hotel, I will definitely stay again. My children and I enjoyed being here. The bar/lounge is great as is the impressive reception. Really good food and service from staff. Our room was a little bit dated but did not faze us. As the beds were super comfy and we had a bath and shower which was good. Overall had a great experience.

Tidy hotel bit dated deco but apart from that good hotel good location . Comfy beds spacious.. would recommend staying here ..

For the price we paid, this was excellent! The hotel is stunning when you walk in, the rooms were nicely decorated, if a little grubby but we weren’t expecting 5*. The beds were really comfy. I’m not sure what the rooms would be like in summer as there was no heating or air conditioning and windows didn’t open much. The bars ares were excellent too! Staff were really nice, didn’t seem the best trained in hospitality, which surprised me for a Britannia Hotel but still, we weren’t put off - maybe some staff had called in sick and they were covering? We’d definitely return.