Well to start i had a poolside room which to my knowledge i can walk out my room and be close to the pool. That wasnt the case i had a second floor room that if you look out the window you see the pool not even a terrace. Staff did help and for fee i upgraded to the ambassador room that had a patio and not far from pool. This hotel was nice and good staff but far from a 5⭐️. One small buffet for all the guest( food was very good actually ) but no variety, liquor you had some cheap gin, vodka, rum or wiskey. No brand names no variety at all. The pool was nice, but the bees were in clouds all over your drink and cloths. Ppl were fighting bees the whole time. Was it nice yes was ok, would i go back, no i wouldn’t. For a Marriott this was a step down. Wasnt horrible but wasnt the 5⭐️ its advertised to be.

The hotel and facilities were in line with expectations. The food provided for all inclusive was also very good. Lots of choice and plenty of times where food is available, There are virtually no periods where a selection of hot food was not available. Where to get drinks is unnecessarily confusing/changing. During the day its at one bar during the evening the same bar is chargeable drinks only. The staff and service is poor for the rating of hotel. No one comes to you at the poor for drinks. Servers constantly walk past you during meal times, you either need to tip to get some attention or constantly flag someone down. Needs improvement. I booked a family pool side room, assuming this would be on the ground floor with pool access. However this is not the case, I was given a first floor room with a tiny view of the pool, I raised this with the reception staff and he just said that it was a pool side room and that there were no family rooms on the ground floor. This was a clear lie as I saw families (with young children) going in and out of ground floor rooms.

The entire experience was amazing from check in to check out, we could not have been looked after any better. Everything was clean and tidy, the pool was clean and maintained brilliantly. Everyday there was new foods to try and we did not have a single meal we did not enjoy. Would highly recommend and are already looking at dates to go back next year.

Un bel hôtel, le personnel aux petits soins et adorables. Les prestations a la hauteur. Nous sommes ravis de notre séjour.

Hôtel très propre très calme. Chambre spacieuse Personnel au top Je recommande

L'espace aquatique et l'hygiène : C'est le point noir du séjour. Le parc aquatique semble laissé à l'abandon. Propreté alarmante : Seules deux piscines étaient correctement nettoyées. Dans toutes les autres, l'eau n'était ni chauffée, ni entretenue, avec une quantité énorme d'insectes et de guêpes mortes flottant à la surface. L'aquapark : La "rivière" n'est qu'une simple piscine statique (pas de courant ni de bouées). Les toboggans et jeux pour enfants sont vétustes. Restauration et Kids Club : Invasion d'insectes : Bien que les repas soient corrects, l'expérience est gâchée par une présence massive de guêpes, même à l'intérieur du restaurant, sans aucune gestion de la part de l'hôtel. Enfants : Le Kids Club est très décevant. Entre les horaires très limités et le peu d'activités proposées, les enfants s'ennuient vite.L'espace aquatique et l'hygiène : C'est le point noir du séjour. Le parc aquatique semble laissé à l'abandon. Manque de sanitaires : L'organisation des toilettes est aberrante. Il n'y a qu'un seul bloc sanitaire à l'extérieur (à plus de 5 minutes de marche) et un autre dans le hall d'accueil (très froid car climatisé). Comme ils sont situés beaucoup trop loin des piscines, la conséquence beaucoup d'enfants font leurs besoins dans les bassins. Conclusion : L'esthétique du hall et la taille des chambres ne suffisent pas à compenser le manque de rigueur sur l'entretien et l'hygiène des espaces communs. Très décevant pour un hôtel de cette catégorie.

Personnel aux petits soins Propreté au top Standing très haut Hotel kid friendly ++

Rien à dire top

Bel établissement, l’aquapark était top pour les enfants. Chambre spacieuse pour 4 + 1 bébé La nourriture était vraiment bonne (peut mieux faire sur les desserts) Les deux restaurant en supplément étaient bons Le service de toute l’équipe était au top!

L’hôtel en lui même est bien , l’environnement est actuellement beaucoup en construction

Parfait je recommande

Special thanks to: Salma Fatima Khalid Faisal in the bar area All staff went above and beyond

Een heel leuk verblijf gehad met de kinderen. Het eten was lekker en het personeel is erg vriendelijk zeker in het restaurant. Daarnaast vonden we het er ook erg schoon. Het animatieteam was ook erg leuk en er waren genoeg activiteiten voor de kinderen. Enige minpunt is het aquapark. De ene dag mocht mijn zoon wel van de glijbanen en de andere dag mocht het niet. Veel te veel overbodige regels en we voelden ons niet vrij om te zwemmen.

Nous avons passé un agréable séjour avec mes filles. Personnel sympathique serviable et servant, restaurant correct, piscine et Aqua Park parfait pour les enfants, chambre propre et wifi correct. Le prix est à peu près justifié pour Marrakech. Seul bémol j'avais réservé une chambre double standard avec Balcon, j'ai eu une chambre familiale sans balcon, aucun effort de la réception pour régler le problème. Très bien dans l'ensemble

The staff and food were wonderful. We had a ton of fun at the water park and it was a wonderful way to start our trip.

Great hotel and really want to come back. Heated pool was brilliant, only issue it’s not very big and full of kids and I did come out smelling funky compared to coming out of the other pools I suspect lots of little kids may be peeing in the pool? Room was good, brilliant to have 2 sinks a bath and a shower and a separate toilet, toilet has a bidet but would be better to have a proper bum washer (Muslim shower) instead had all amenities needed, cleaning was good but basic. Balcony is a small one but good. Buffet is delicious something for everyone, but repetitive, lots of taglines and salads, always a pizza bar, wok station, pasta station. BBQ was great. Restaurants. Moroccan one brilliant and delicious and authentic tasting with brilliant service, don’t bother with the Asian one starters were good but the mains tasted like ready meals. Aqua park. Brilliant. I couldn’t see any showers which most Aqua parks have which is a shame. Lifeguards are everywhere but I did notice very often they were on their phones a lot, maybe because it was quiet when we went. Animation was good, we only discovered animation and party at the aqua park on the final night. This wasn’t advertised anywhere we just thought there was entertainment in the conference rooms. We did sleep early most nights though! Beautiful hotel, surroundings, trees, well maintained outdoor spaces and Riad style parts of the hotel. Stunning and luxurious feeling. Fantastic place for a family holiday!

Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice.

Room was lovely, spacious and worked well for our family of 5. The staff are exceptional and the food was varied and offered vegetarians and picky kids plenty to choose from. The less good….the pools are either freezing or way too warm. Our kids were pumped for the water park but we ended up hardly using it because the water was too cold. There’s one heated pool which is so warm it’s like a bath - on warm days the kids were overheating in it. The inside spaces below reception are tired and smelled of damp. A few of our days were impacted by bad weather so events like the mini disco were moved inside to spaces that were just not fit for purpose. Overall we did have a lovely holiday and enjoyed ourselves, but we wouldn’t return to this hotel if we came back to Marrakesh.

The pools are fantastic

The main buffet was incredible for breakfast, lunch, and dinner. The private Asian restaurant was a large disappointment. Not one item we ordered was good. Drinks were not included. Highly recommend sticking with the buffet. There were only somewhat two heated pools. This resort is meant for hot weather and warm water slide water. There is not much else to do, but the grounds are beautiful and the service is wonderful.