Amazing trip

Breakfast was excellent. We had construction noise for a little in the afternoon and spa was closed but overall the hotel is excellent. Staff were extremely helpful.

Excellent Hotel

Huippusiisti ja hyvinhoidettu hotelli, sänky erinomainen ja ilmastointi huipputehokas ja monipuolinen hyvä aamiainen. Ainut miinus kadulta kuuluvat kovat äänet läpi yön, mutta Napolin yö on äänekäs

Would not recommend as a 4 Star hotel. Overall the staff were helpful - although not all. One of the reasons this was booked was for the Spa facilities for a 10 year anniversary, only to find out casually when I asked that the Spa was closed and had no idea when it would open, no one could provide any further information. When checking into the room noticed the WIFI was really slow in the room and wasn't possible to do my work calls. When I flagged this I was told 'this room has been redone and should have excellent WIFI' They sent someone up to look at it, couldn't do anything about it so advised me to go into the busy bar area to work - which was not expected for anyone there for work. The TV also didn't work in the room and they couldn't fix it, the AC was also not working at full power. It was really unfortunate and raised this with management only to be told the only thing they could offer was a free drink. The bar staff were really friendly and helpful, it's just a shame that for a 4 - Star hotel and a Gold Hilton member that they didn't do anything to make the stay better.

O Hotel é muito bom , única ressalva é cobrar 8 Euros por dois ovos fritos no café da. Um absurdo

Best staff and new roomer

Nice place comfy bed would stay again

Staff was excellent. Dinningroom and meals were excellent. Could use a pool.

The property has been updated and in very good condition. Staff is super helpful.

The hotel is ok - nice palazzo - and staff nice, but the surrounding area is very dirty. It also includes streets with prostitutes, and feels somewhat unsafe. We had to switch rooms upon our arrival as the first room we were given looked quite bad- it clearly had not been renovated for numerous years.

Very accommodating staff. A full breakfast was provided with fresh and poached fruit. The hotel is a 10 relatively level walk from the train station and Naples historic sights were within walking distance. Lots of history in and near Naples.

Palazzo Caracciolo has been our go-to hotel for over a decade whenever we visit Naples, we go there once a year since my family leaves there. The staff is consistently fantastic, always helpful and courteous. Gennaro DS is the best!

The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel.

Chambre grande : nous avions pris la suite . Les partie communes, les cours intérieures Sont superbes et c'est très agréable pour boire un verre et même manger un petit bout en apéro . Le room service est parfait et les plats sont bons . Petit bémol sur l'emplacement de l'hôtel qui est dans le centre historique, près de la gare donc pratique pour aller à pompéi . Mais sinon, le centre historique est un quartier sale .. le petit déjeuner est très bon : peut-être l'hôtel peut améliorer les jus .. car trop industriels et pas top alors que les fruits sont si succulents .

The neighborhood is terrible

Rent och prydligt, god frukost, ombyggnad pågår på en del plan.dock inte störande. Rummet med terrass hade terass bara ut mot grått innergårdstak. Poolen var bara en stor jaccuzzi, inget att simma i. Annars helt ok. Trevlig serveringspersonal.

Indrukwekkend hotel,goed gelegen

The rooms are clean an spacious. BUT, beware that there is no pool. The hotel and Expedia know for years that the hotel description is a not true and they won't do anything. The hotel has Spa that cost a minimum of 15Euro pP extra and is not suitable for children. I just gave the hotel a 5star so other people see the review. I would not recommend leaving the hotel after dark.

We were very happy with this hotel. The staff were very friendly and went out of their way to make our stay wonderful. The only negative I have to say is the elevator/lift situation was difficult with my 77 year old mother and her walker. Certain lifts only went to certain areas of the hotel. The signs for the lifts were not well visualized.