Room was lovely and very spacious, staff were friendly and helpful, gym and pool area were top notch, very scenic area, felt very relaxing and quiet, we had a lovely stay and would come again. Only slight issue was the bed was advertised as a king but it was two singles which was a bit uncomfortable in the middle, but we were very happy with our stay

Good staff , clean hotel , dinner was good , with an added touch of a “birthday” complimentary dessert given to us . It was a nice touch . The breakfast was average , not great nor below par . Excuse the pun … over all it was a very satisfactory stay . Thank you .

Great Lessure

Staff were amazing. Helpful, kind, helpful and cheerful. Nothing was too much trouble. Food was very good. We had an excellent breakfast and a family lunch. The complimentary bottked water and biscuits were very welcome.

All good

Accommodating , friendly staff , room was very clean .

Staff great amenities top drawer

The room was really clean, and staff were friendly and helpful. The pools were lovely and warm and food was delicious. Would definitely come back again.

Friend staff, comfy room, tv remote harsly worked. Holes in grout in bathroom floor. Bottled water wd batchouldnt open. Staff sfvided it was a ba

Very poor that the one only open bar/ restaurant closed at 5pm everyday, it’s supposed to be a resort hotel how can this be the case with no food and beverages around the clock? Staff were not very welcoming in both the bar and the pool Was also called by reception at 10:15am on our exit day to be told we had past our check out time of 10am although our confirmation from yourselves at hotels.com says check out at 11am, yours also says check in at 3pm which we tried to be told the cottage wasn’t ready. It could be an amazing place if they were warmer customer service wise and offered full facilities as a resort should. The cottage though was fantastic

The cottage was absolutely immaculate! Very clean and tidy, the staff at the reception were very friendly and polite and extremely helpful! The food in the club house was excellent.

The lodge was nice and there was plenty of room for our family. We noticed when we arrived that there was a lot of litter outside of the lodge, debris from Christmas Crackers etc. The cleanliness of the cutlery, glasses and crockery wasn’t great so we washed everything before using it. Overall we enjoyed our stay and the leisure facilities were great after a day of hiking on Dartmoor

Rooms dated, dusty and dirty spoon rest. Swimming pool, sauna and hot tub great, very clean, including changing rooms. View from room great. Quiet but did keep hearing next room and the doors in corridor banging when people went through.

It is with great sadness that a much hopeful trip turned to such a great disappointment. First night we arrived, eve of Christmas day, we observed that the cottage was freezing and my kids being 5 and 3 years had to sleep in their hoodies and gloves as Hubby's attempt to reset the temperature proved unsuccessful. We could not bear it any longer and called the receptionist to explain we are having issues with the heating. Sangeev offered us two portable heaters which we were left at the reception for us to pick up. Having arrived after 5 long hours of driving from London, we really needed a little bit of extra support or someone going the extra mile to drop it at our doorstep given that the cottage is atleast 3 mins drive to the hotel reception tucked away into a secluded estate. Nevertheless, I ended up picking the heaters which the receptionist kindly carried into the back of the car for me. This solved the problem on that particular night and we were informed that maintenance will be in the next day to assist. They did not show. Around the evening of the Christmas day, the hot water stopped working and I then called the hotel receptionist chloe who kindly offered us a temporary solution either drive to the hotel as a family of 5 to go have a showers there or be moved to another cabin. We had paid for a 3 bedroomed cabin but only a 1 bedroomed was available so this option would not work for us. And packing up to go to the hotel to shower was not only inconvenien

I got an upgrade when not even asked for it. I was early and the manager Chris checked me in without problems. Top man Top hotel

.

Good service friendly staff

Rooms are looking tired and dated

Lovely breakfast

Friendly staff, goods location.