Room had roaches.

Great location, I loved that you can opt out of the all inclusive. Great staff all of them were nice and friendly. Just understand that if you are not in the all inclusive plan, menu options are limited.

Everything was wonderful. The only down fall was the water pressure in the shower.

Amazing hotel right by the beach. They also had a coffee shop in the hotel and their gym and day activities were so fun. They had merengue classes, water aerobics, Pilates, yoga, and so many other activities throughout the resort. Their spa was amazing too, we got facials and massages and the staff were so nice. Definitely recommend, great location!!

Fuego restaurant needs a better selection of cuisines, possibly even different cuts of meat(seafood/poultry/beef). The food lacked flavoring and the right consistency.

Todo perfecto y atentos como siempre

This place is beautiful very zen like vibes. Property is very well kept up with a secluded private feeling. Located in the middle of everything. The road coming into it starts all of these vines the place has. Would’ve gave them 5 stars across the board if it weren’t for the night manager being very rude when the AC went out in our room after a long day of scuba diving. We were moved to another ocean view room like we had after some unnecessary arguing with the guy.

We love the property. Feeling like you are staying in a tree house is so awesome. Sadly they are not maintaining. We have been here several times and will not return. The seaweed was horrible as well…

Please beware of the "Resort Fees" I had to pay an additional amount and according to them it was resort fees, environmental fees, and service fee. At first I thought it was okay but then I remembered that is not what was on my Expedia paper and when I asked for more explanation they said I didn't pay it. Upon check out I noticed all those fees were already detailed in what I had paid through Expedia. The hotel was also a bit dirty. Chairs in one of the lounges were dirty. Cocina restaurant was closed and we were not aware until after we checked in. Should be told when booking. One pool was also closed for a private event for one of the days. I think this information should be communicated when booked. The resort should reach out to the guest who book. Pools were not cleaned daily and there was bugs and leaves on the pool. Pool chairs had dirty pillows. Jacuzzi does not work. Jets worked but water was not warm at all. LOTS of mosquitos not the resorts fault but beware. Some staff were friendly but the manager who I spoke to about the fees was a little heated.

Great, helpful, and friendly staff that make an effort to recognize guests despite the short time allowed. The breakfast buffet was filled with alternatives that should suit every visitor - from greens to eggs and sides to pancakes and sweets. However there were invariably lines for omelets every day. While I don't mind waiting for my breakfast to be prepared, I do expect to be able to wait at my table while consuming another item that I will enjoy.

The smell from the seaweed MADE US SICK! We were unable to stay and had to leave after just one night. We tried to get a refund for the unused nights we paid for but they refused. WORST HOTEL EXPERIENCE WE HAVE EVER HAD!

Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation.

Nothing special about this resort definitely not worth your time or money. Upon arrival you’re hit with astronomical “resort fees” expect to pay an insane amount of money when you get there. Nobody can tell you what these hidden fees are STAY FAR AWAY FROM HERE. One place to eat with reservation only. No night entertainment, beach is disgusting, they “clean” it but not really. Ran out of water so it smelled horrible.

The hotel is old and shows it. Wind comes in all around the doors, there are holes in the roof. We walked into a worker changing out the shower head and he was supposed to bring a big one back - not! We called the first day to have our soap dispenser changed out because the pump didnt work, they never did. The air conditioner didnt get cold. Check in time was 3pm. They had 2 workers checking people in with 5 people in line. There were people walking behind the counter, not helping. They should have as many people as possible at check in time to help. The food was marginal - most no taste at the buffet. Because of the sargassum, you cant go into the ocean. They didnt have enough chairs at the pools and the hotel was only 1/2 full. They wouldn't let people put tables together so they could sit with each other. The outdoor seating was minimal and again couldnt put tables together. The bell boys were very helpful and nice. Kimberly, at the buffet was super nice and helpful. They can make some changes to make it better - more chairs, more helpful staff and maintenance would help.

DO NOT BOOK HERE!! Upon arrival we were hit with “resort fees” I booked 6 rooms here and we were all robbed at check in.told them Expedia showed our resort fee would be significantly less per room and they denied ever receiving money from Expedia and they didn’t know who that was. Staff was unhelpful and rude at front desk. Definitely not worth the price, please don’t waste your time and HARD EARNED MONEY at a place like this. Nothing special about this resort, only one place to choose from to eat WITH reservation only. Which one night they lost our reservation for 17 people and basically shrugged their shoulders when we asked where to eat. No night time entertainment either. BORING place to stay at.

Loved this place, it was beautiful. Rooms very clean, staff awesome, pools were clean and loungers available. My only complaint was the seaweed at the beach. I understand its a huge problem but there was not attempt to clean it all in front of their property. It smelled really bad. Other places close by made attempts to clean it front of their beach. But I would return here, just at a different time of year.

The beautiful place property location is great , friendly staff, clean rooms and property Food was really good but they don’t offer service all day and we booked all inclusive so it was a little inconvenience when we go out and we don’t make back on time for diner, we have to do out and buy food and also the hotel fee was a different amount booked said that we have to pay at the property hotel fees but the amount was doble the one was described wen we booked.

This place is a beautiful and peaceful place don’t have a lot of activities in the property but you have 5 Avenida 5 mn walking distance, room and property was clean.food was great and the staff was friendly

Super value resort hotel in a great location. Beach-front rooms probably have the best situations, but the forest rooms are quiet and offer some interesting wildlife - agoutis, coati mundis, and so on.

Most favourite place. 6th time back and will return again and again. They never miss.