Although I was expecting a feature room with the four poster bed, the allocated room wasn’t bad and big enough for my family. Unfortunately, the welcome and interaction from the manager on duty when we arrived after a wedding nearby wasn’t the greatest. We had checked prior about check in times and were told it was 24 hours, so wasn’t expecting the resistance we got when we arrived. We told the manager on duty we were guests and needed to check in - he seemed rather confused and defensive about this? Eventually he allows me into the hotel to complete check in. Asked to see where our room was located first, before bringing my young family out the car and he seemed to question that too - “why do you want to see the room? It’s the room you booked you’ll get?”. When I asked it’s a little different to what I was expecting, he said this is the best room and all they had left. The stairs are an uneven and carpet worn. Tired not wanting to make a fuss at such a late hour, we returned downstairs and I confirmed that our room came with breakfast- which he said no and it would cost £11.99 per person - which was strange as I knew I had booked breakfast. As we unloaded the car, he returned to say, the hotel have added breakfast for us “free of charge”, so we could have it in the morning. I didn’t even have the energy to argue. In the morning at check out, there was hardly any greeting or to ask if we had enjoyed our stay? Big thank you to the lovely lady running breakfast, very helpful!

Pleasant, helpful staff. Clean room. Well situated for our needs with good parking.

Ideal location and reasonably priced. Wood panelling very dusty in the room and shelf missing in the bathroom, in need of a deep clean and a little updating.

Convenient stay for us in generally comfortable and quiet room. Very accommodating of our dog!

Typical old building issues, but the staff make for the odd deficiencys with exceptional service. Recommended.

Staff were great at breakfast. Not much choice re continental breakfast so expensive for what you get. Cooked breakfast was v good.Lovely town and environment. Would return again

Very clean and functional hotel in good location. Lovely garden.

We had a 2 night stay in this hotel in a standard double room.Our room was in desperate need of renovation. Stains on carpet and furniture in need of replacement. Breakfast was average, with not alot of cooked options. On the plus side it was quiet and we slept well.

This hotel is the closest one to the Alton station. That is the main reason to choose this place. It takes only three minutes to walk from the station platform to the hotel reception. You don’t need to worry whether a taxi is waiting when you get off a train.

Nice staff

Very dated, old and shabby hotel. Room was basic and ok, but the bathroom was tatty and there was some mould and the towels smelt funny, We weren’t expecting much, but it was very basic and I wouldn’t give it the 3* it supposedly has. The reception staff were friendly but it was like walking back into something from the 80s! Glad we only stayed one night

The hotel would benefit from some investment and TLC, this said, the staff were very friendly and helpful. The car parking is good gives easy access to the town centre which has some good restaurant choices. The room was well proportioned and offered plenty of space, however, a lack of shelves in the bathroom for toiletries was frustrating.

It's a good place, clean, basic breakfast. No lifts so we had to carry our suitcases up the stairs.

Very charming hotel near Jane Austen home. Staff was friendly and welcoming. Restaurant had typical English food that was delicious. Room was clean and comfortable

Clean and comfortable for an overnight stay, pleasant staff.

All very tired and sad really! Instantly forgettable breakfast :(

Friendly and helpful staff throughout and at every level. Excellent situation for the train station and a short walk from the town.

We had a lovely one night stay in one of the feature rooms which had a very large four poster bed. The room itself was a good size. The bathroom was small but had everything that was necessary. The bed was very comfortable. We had a meal in the restaurant and the food was delicious. Breakfast was good and the full English was just the right size. The staff that we interacted with were very friendly and welcoming. We would stay here again.

Good food,excellent staff,nice spacious clean room.

Just a general nice atmosphere, helpful and friendly staff.