Feel nice

Staff is friendly, bed is good. But other facilities are poor.. stain everywhere, on carpet, wall, light switch door....down light on top of the bed is keep flashing.... at night, I would like to find a staff, but no telephone in the room, i downloaded the app for live chat, but it say it is too late, so ask me to call a number, but the number is incorrect..... finally, I got to go downstair and look for a staff, which he was doing a checkin for 20 vistors, and i wait for more than 20 mins..

I have been given a disabled facility room and a door can connect to next room

Lovely hotel. Room was clean and looked great. Family room was 2 queen beds which amazed my daughter! Restaurant was quite expensive so we ordered in but would definitely stay again.

Was a bit disappointed that the hotel had last orders for food at 9.15pm. Arrived just after this....the lady at reception was super quiet and was hard to hear her when she was helping us with the check-in ipad. The hotel was in a renovation period so had to walk upto 2nd floor to them come back down to 1st floor room. No phone in the room to contact reception when we wanted to contact them......had to walk the longer way to get back to reception. Our room was nice and clean with good coffee machine and nice shower plus good aircon. Breakfast was nice but the coffee from the DE machine was horrendous.....maybe they do it so you go to the Starbucks and pay for decent coffee. Overall I think I'll try to avoid Village hotels after this experience.

The bathroom was really nice.

Great hotel with a really good vibe. The room was spotless and very comfortable. There was a Starbucks inside the hotel and a good sized bar/restaurant.

Hotel was excellent. Room was very tidy and breakfast was lovely. Only negative was that for late arrival from airport, there was no room service option and staff didn’t mention it on check in

Clean room. Looks like I stayed in a brand new renovated room. There is a lot of building work being done with the lift to my floor being out so had to walk the rest of the way up stairs which wasn’t a big issue for me.

Clean and good food. Comfy bed.

Room was newly decorated comfortable and lovely. Breakfast was fine but not much variety. Staff in hotel and restaurant were really friendly and helpful but some gym/pool staff were fixated on their phones and not as helpful to visitors! Not enough locker keys for visitors to loan which for the pool.

Rooms are lovely. But, upgrade to club room is pointless, pay for parking and pool access separately. At times on weekends the pool is unusable due to lane ropes and swimming lessons. Every exchange with staff felt like the guests were an inconvenience.

Very friendly staff. Room was clean and functional . A lot of building work going at the moment ( not noisy)

Please be aware that there is a lot of essential work being completed outside which is causing disruption and issues with parking

Facilities are great and staff really helpful. I'll stay again when in the area!

👍

Avoid - overpriced, lots of add ons and service poor. Better value at other hotels nearby. Extra cost if you arrive an hour early Extra cost to use gym ( not highlighted anywhere) Slow service lunch - over 45 mins for food to arrive Breakfast was a mess - no staff - dirty tables - food low.chaotic and poor experience.

Disappointed that the room AC wasn't working and its 28° degrees. We were given just one fan to share between 3 people. 6am we had maintenance man banging on doors for good 15 mins and woke us up,so wasn't a great experience.

Breakfast was good and a variety of foods on offer

Checked in, saw room was on a floor with lots of kids running about the hallway, also right at the elevator, and an adjoining door to noisy neighbours. Wasn’t allowed to change rooms without £100 change fee. Next morning, iron wasn’t working. Breakfast had 2 girls rushed off their feet, told that all food that was available was out I asked about croissants and pastries, told they had run out (this was at 0855) Over all terrible stay, would have been better and cheaper at the premier inn 2 mins away.