Feel nice

Staff is friendly, bed is good. But other facilities are poor.. stain everywhere, on carpet, wall, light switch door....down light on top of the bed is keep flashing.... at night, I would like to find a staff, but no telephone in the room, i downloaded the app for live chat, but it say it is too late, so ask me to call a number, but the number is incorrect..... finally, I got to go downstair and look for a staff, which he was doing a checkin for 20 vistors, and i wait for more than 20 mins..

The room was clean and tidy and represented good value for money. Weekend car parking was free and check in and check out was speedy. The whole atmosphere was friendly and the staff were very good. Bar food and drinks represented good value for money/ There were no boathooks in the room which could have been a problem during wet weather. There was also nowhere in the bathroom to hang wet swimwear. There were insufficient wrist bands available for the pool area meaning we did not have locker access and had to take our belongings poolside.

The room was damp and wet , window broken. Not ideal did report thwy changed sheets but the sheets were damp every morning

Loved my stay, room was really comfy, the sports bar was awesome, staff were really helpful and friendly, especially with all the refurbishment work going on. Would definitely stay there again if in Birmingham

Lovely staff really clean hotel

Bathrooms need refurb

There was so much construction and noise all day. The car park was £5 daily but no spaces available. We had no hot water in the room for the stay and no alternative room was available

A lot of building work going on - no notice of this in advance so was ill-prepared for the drilling, etc to start up at 8AM this morning. Had I known in advance, I would have booked somewhere else

Hotel, room and bathroom was all great. It is under refurbishment at the moment and our room window was looking out at a wall which wasn’t so great. But honestly was very good value for money.

Building works but no problem. Noisy guests in the corridor that woke me up at 1:30am. My meal in the grill was badly delayed as the request 'got lost'. Room was large, bed was comfy, shower was good. Free parking at the weekend. Not bad but not the best

This was an excellent hotel for our needs as a stopover for crufts nec.The room was clean the food was good all the staff were excellent no problems would book again if going to Birmingham.

Yes

Comfortable bed and clean room. Nice swimming pool

First room we were allocated was really cold, but we were quickly and without fuss, allocated a different room. No real issues. Lovely stay.

Clean comfortable room and hotel. Check in was quick enough, but it was self service only even though there were staff working.

The original rooms now need some TLC Ceiling paint over bath/shower Bathroom door Air-con still doesn't work (using a small fan heater as room was freezing)

The more was no hot water in the room. All I want is a quiet hotel, with a decent bed, and a hot shower. I do not want a cold shower. I got a cold shower. Room 324.

Good hotel overall However, have been located a room near the stairs on occasions and the door slamming all the time is a pain!

The bathroom needs attention in regards to better cleaning and maintaining, I had to clean the mould of the shower head, but on a positive the gym is really good