虽然外面只有十几度，但是我们的房间好热好热，空调不能用，只有一个电风扇。

The room was nice, but there were quite a lot of stains on the soft furnishings like sofas, chairs, ottoman etc… the room had a lot of issues, lots of lights didn’t work, only have of the ceiling lights worked, none of the lamps worked, neither of the bedside lights worked which was a real inconvenience. The tv didn’t connect to the internet, the wired connection didn’t work and it couldn’t connect to free WiFi. The bedding, both pillows and duvet had black marks on it and the bath was dirty. We were only staying for one night so it wasn’t too bad, but for a penthouse I was expecting a lot more. We are planning another trip back to the city at the end of the month and we are now having to look at other places to stay due to the disappointment. Staff were great though and very friendly.

Brilliant town Derry friendly people Good 👍

Really good central location and easy to access parking. Staff were friendly and attentive. We made use of the pool which was clean and quiet at the time we used it. We were upgraded to the presidential suite on arrival which was spacious and had a great view of the river. There was some noise throughout the night from the main road which runs alongside the hotel, I would imagine this gets less on the higher up floors and is an unavoidable factor of staying in a central location,

This was my 3rd stay at The City Hotel. It has always been perfect for location, staff and food. Unfortunately this time it was undergoing renovations and the place is a little dishevelled and dusty. But will return in the future when the work has been completed.

Always a great place and looking forward to the completion of the renovations👍

Staff were amazing and friendly but the room itself was quite dated and grotty. The bathroom bin hadn't been emptied and we found a previous guest's sock that had been left on the floor. Clearly the rooms are not throughly cleaned and for the price you'd expect better, especially when there are other fantastic hotels in the area for the same price or even cheaper. First time staying here, probably will be my last.

This hotel is undergoing renovation works & this was made clear when booking. The room was large & clean. The hotel is well-positioned overlooking the River Foyle. There is a car park beneath, which was pretty empty during our stay. We booked an accessible room on Sunday 14th- 16th June 26. Within seconds of entering our room, we called reception to ask for a move. Our room was very dark with a side view of the river, we had no air-con & a window which only opened a couple of inches. The lighting wasn't great, so it was hard for us to read our books. Basics like the mattress & pillows were poor quality. We were surprised by this, as it is a 4* hotel. The room & bathroom were very tired. The receptionist we spoke to put us on hold for some time & then said the hotel was fully booked. We were surprised by this, as the car park was empty. A google search showed rooms available both nights. This was the most expensive hotel bill during our trip to the North of Ireland. It was not great value for money. We had to prop a lamp on a chair next to the bed to read at night. It was uncomfortable - airless & hot with poking mattress springs. The receptionist at check out was very helpful. She listened to the feedback about our poor experience. She explained that upgrading works were ongoing & that all rooms will have aircon. She offered us a free upgrade when we return to Derry next year & because of her empathic approach & apology, we will accept and give this hotel another try.

Rent rom. Grei frokost. Nærheten av det meste.

Hotel having major renovation work completed. Bedroom clean and staff very helpful.

Great location, close to everything you will want to see, we will definitely stay again. Good parking in the basement of the hotel even though we drove past the entrance 🙃. Public car parking next door and you get a reduced rate anyway. Staff are excellent couldn’t be more helpful. We enjoyed the entertainment on both weekend nights. Hotel is in real need of a complete overhaul and that’s already in progress. It’s a huge property and that’s going to take some time. It is right on the river and the view is lovely while you enjoy a coffee in the lounge. Our bedroom was lovely, decent shower and good breakfast.

I didn’t realise they were renovating until last min, my room had seen better times and was soulless, reception, bar and dining room all moved to 2nd floor to the ballroom, you can have a drink and watch people eat, not good ! Had breakfast, was like dining in a canteen. Continental selection woefully poor. City hotel is certainly not 4 star at this present time. Staff do not look happy and lacked interaction

Bedste placering i byen, mulighed for super flot udsigt over Foyle og Peace Bridge. Når det så er sagt, så var resten ikke imponerende. På vores værelse kunne det ene vindue ikke lukke tæt pga. knækkede stifter i låsemekanikken (ikke opstået i de sidste par uge, det var ret klar). Dermed en del traffikstøj. Ingen stikkontakter omkring sengen. Ingen kroge eller andet til at hænge hverken håndklæder eller vådt tøj op på, på badeværelset. Madrassen på sengen var mindre en bundrammen, og der var ingen topmadras. Dynen var mindre en sengetøjet og på ingen måde af en størrelse som 2 personer skulle kunne dele. Sengen var også meget lille til at skulle være en dobbeltseng. Betalingsparkering i kælderen, hvor du betaler pr. døgn (fair nok), men du er ikke garanteret en plads hvis du forlader p-kælderen og kommer retur om aftenen (absolut ikke fair).

Hotel is undergoing a renovation, I was there a year ago and not much has changed! No buzz about the hotel like it used to be and the general feel of the place is tired.

Great stay, lovely staff. Very accommodating for young children too.

Awesome Nice location Clean and good ambience

I don’t want to write any comments

The hotel is under refurbishment (however it has halted and 3 years in no work was being undertaken during our stay). The room was a family room (as I was travelling with my daughter and grand daughter) and can only be described as grubby...the walls and the furniture both dirty. The bathroom skirting dirty with dust. In the recent heat we were provided with a totally inadequate fan, replaced after a conversation with the manager. In fairness he understood our disappointment with the "surprise" of the refurbishment. However the tired and worn state of everything is unacceptable if you are still "open for business" during this lengthy refurbishment. The lift mirrors were scratched, the furniture in the temporary bar area dirty and worn. We chose not to eat breakfast in the hotel so can't comment on it. We did have an evening meal (complimentary) and we all enjoyed it very much. We did not require parking so cannot comment on that. My overall impression was of disappointment. Having stayed in The City previously it was my immediate choice. However had I been informed when booking that a refurbishment was underway I would have chosen to book elsewhere in this occasion.

Staff were very friendly and helpful. Great breakfast and replenished right until the end of service. There is refurbishment work going on but minimal disruption. Will definitely be back

Clean spacious room , plenty of towels etc. Breakfast buffet was plentiful and delicious