This hotel was special from the moment we arrived, 5 mins before the lunch buffet closed. We were invited to leave our luggage, enjoy the food and check in after. Once refreshed we were introduced to Katerina, a lovely Scottish lady who lives in Crete and has all the information you need to make the most of the hotel and this magical island. We were lucky to be given upgrades to ground floor suites (515 and 517) and they were superb, spacious and extra touches like towel animals and complimentary minibar made our stay (for a family wedding) very special indeed. The hotel is perfect for families and never felt crowded. There were plenty of sunbeds and its selection of pools kept all ages happy. We thought the food was very good for a hotel of this size, particularly breakfast and the lovely salad bar. The à la carte Greek restaurant is located on the waters edge and is excellent though we were less impresssd by the Asian restaurant. Chania is a beautiful Venetian town with a huge selection of restaurants and narrow streets to wander through. It’s a shame the hotel is just a little too far out to make frequent visits practical. The bus leaves from the stop outside the hotel (once an hour in our experience), takes 40 mins and costs €2.80 per adult each way. A taxi takes 20 mins and costs €30 each way or €50 for a larger minivan for our party of 4 adults and a baby. For a relaxing hotel-based family holiday this hotel is hard to beat, I’d love to return!

Hotel staff were excellent in particular customer relations who organised a special cake for a seven year olds birthday and were always on hand to help. A free room upgrade and good selection of food on offer all day. Would recommend and would stay here again.

Das Zimmer war sauber und wir haben sogar ein Upgrade bekommen. Das Personal ist sehr freundlich und fleißig. Das Blick aufs Meer war wunderschön und die Anlage ist absolut familienfreundlich. Das Essen war abwechslungsreich und reichhaltig.Das einzige Manko finde ich ist der Strand. Wir hatten sehr viele Algen und durch das Gestein war es nicht so gut ins Meer zu gelangen, was aber mit Wasserschuhen kein Problem war. Der aufgeschüttete Sandstrand bei an den Liegen war nicht so schön, da ich den Eindruck hatte kleine Betonsteinchen darunter gemischt sind. Also der Strand war nicht so optimal und ist für Kinder nach meiner Meinung nicht geeignet. Ansonsten war es ein wunderschöner Urlaub. Ich würde das Hotel immer wieder empfehlen.

Amazing hotel! Maria (guest relations) and Selin (reservations) made all our wishes come true. The room was perfect, facilities perfect and food was great. Will come back again.

Nice hotel although not quite 5 stars. The room were small, bathroom tiny as no space to put any toiletries. Food was good and varied. Pool good size and good activities during day however the children’s night entertainment was quite poor! Just the same old children disco. Bathroom was quite run down and looked dirty.

Sehr freundliches Personal, Zimmer/Balkon sind klein aber fein,einige Gerichte (und Bıer) sind völlig in Ordnung nun sehr viel Convenience-Food, Tetrapack-Weımn aus dem Spender fınde ıch beı 5 ☆ eıne Zumutung. Keın Ouzo ım Restaurant ın Griechenland (man kann von der Bar selber holen) finde ich auch lächerlich. Nachmittags am Beach-Buffet immer das gleiche, Gyros und Burger haben fast alle nach dem ersten Biss wegen sehr niedriger Qualität weggeschmissen. Das Wasser bei den Automaten (die teilweise sehr schmutzig sind) ist leider nicht brauchbar. Der Boden um Pool-Bar und Möbel sind sehr schmutzig. F & B sollte sich überlegen ob dieser Sparkurs dem Unternehmen langfristig gut tut.

Der Strand ist absolut nicht schön und gepflegt. Das Essen ist geschmacklos. Für den Preis absolut nicht in Ordnung! Informationen werden von jedem Mitarbeiter anders gegeben und nicht zureichend. 5 Sterne sind was anderes.

Wir waren total begeistert. Alles war perfekt, sauber, das Essen war toll, das Personal äußerst zuvorkommend und freundlich. Wir haben uns sehr wohl gefühlt. Vom Flughafen Chania ca. 40 Minuten entfernt. Ausflugsmöglichkeiten, Mietauto, Bus, Taxi - alles vom Hotel aus buchbar.

Good hotel can do more with choice of drinks especially the wine from Tap. You would expect bottkes of wine not tap wine. The food was OKish really like the Gyros bar

Dåligt att vissa saker som slash kostar när man har köpt all-inclusive. Mycket smutsig strand och äckligt vatten. Vindarna var så starka så halva vår vistelse var röda flaggan uppe. Dåligt med personal och bemanning, ibland fick man torka bord och duka borden själv då personalen var stressade. Det som var positiv var variationen av maten, mycket att välja på. Stora och fina pooler med vatten land till alla åldrar.

This property was ok, there was nothing overly wrong with the property which is set up for brits wanting a British holiday abroad. Food options are very standard, with limited Greek food and mostly catered to British tastes. Having said that the days we did eat at the property there is plenty to choose from, just nothing really authentic. The Salad bar was very comprehensive and good though. For an all inclusive we arrived late evening and dinner stopped at 2200 and there was very limited food available a few snacks and a sandwich but nothing for a vegetarian. Staff weren’t accommodating with locating any nearby options for dinner. The hotel is really set up as a place to stay all day with nothing nearby worth seeing, however we had a car and could explore the island from this location and parking was easy at the hotel. The room was ok, we paid for a sea view balcony and could just about see some of the sea, a more accurate description would be partial sea view, however was kept clean and was serviced daily.

We had an absolutely fantastic stay at this hotel! From the moment we arrived, everything felt smooth and welcoming. The check-in was quick and easy, and the staff were not only professional but also super friendly and helpful. It’s clear they really care about their guests and go the extra mile to make your stay special. The hotel itself is modern, clean, and stylish. We were given a great introduction and a little tour of the facilities, which was really helpful, especially with kids. The food was delicious – lots of variety every day, always fresh, and plenty of options for both adults and kids. The kids loved every moment – from the fun daily activities to the amazing water park, which was one of the highlights of the trip. The pools were clean and well-maintained, with different areas for relaxation, swimming, and play. There was always something to do, yet it still felt relaxing. Whether you’re looking to unwind or keep the kids entertained from morning to night, this hotel strikes the perfect balance.

Lapsiperheen unelma. Kaikki lähellä.

A very comfortable hotel with exceptionally friendly and helpful staff. On arrival, my wife and I were given VIP treatment. The hotel is ideal for a family. The slight downside is that meals are buffet-style, hence they are not served hot.

The service is excellent. The property is recently refurbished and the freshness of interior and exterior design shine through. The food is decent and there is a good variety. Snack bars operating through out day time with kids favorite food. We really liked this facility. The beach is in the property as well, meaning it's accessible through out the day.

Gerne wieder 10/10

Our rooms and staff were amazing . The staff was super friendly . Our room was clean and renovated.The only area I would step up is the food for the a la carte restaurants. It was still a buffet and food was not good. Drinks were very syrupy and not good quality .

Kiva paikka kaikenkaikkiaan. Ruoan laatu keskinkertainen, todella hyvä ohjelmatarjoilu. All inklusiveen halvinta hanaolutta ja bulkkiviiniä. Hinta/laatu OK

Oppholdet var helt fantastisk!! For oss var maten litt for smaksløs og lite krydret. Skulle gjerne sett mere sauser til kjøtt, youghurter og smoothies. Tacoen var ikke god, så her har de en liten jobb å gjøre. Men alt i alt : anbefaler dette hotellet på det sterkeste! En av de beste feriene jeg og mannen min har hatt🙏

An extremely friendly and professional service. The property is very clean and well maintained. Rooms are spacious and clean. The food variety is amazing, catering for all tastes. We took an All Exclusive package. EVERYTHING was included!! Highly recommended.