I almost never leave reviews positive or negative, but this place is incredible. Perfect location, right in the action. Spa with sauna/cold plunge circuit on-site. The staff was overly attentive and helpful + I'd highly recommend getting the ground floor beachfront rooms. Walk out into the beauty of Tulum.

10/10 across the board (cleanliness, location, food options, staff)

Fine

Great ,fresh food for all meals. Fantastic location right on Tulum beach, far enough away from beach clubs not to be disturbed at night but close enough to walk to them in the evening. Exceptionally friendly and genuine service from all staff... reception, servers, housekeeping, spa Plenty of choice of hotels in the Tulum hotel zone and this was our first visit to the area. Having now been I would 100% choose this hotel again over all the others... small, charming, cool vibe...just great

This resort exceeded our expectations in every way. Service, cleanliness, attention to detail, food quality, knowledgeable, going above and beyond in every way to make our stay beyond perfect. The front desk staff, the wait staff, the cleaning staff, the yoga instructor, the tequila tasting director, the spa staff. We absolutely loved our stay and will be back for sure!

L’hôtel est plutôt joli et bien situé. En revanche, il y avait beaucoup de Sargasses sur la plage, ce qui a gâché notre séjour

A perfect place to relax - massages were excellent and food is equally as good. Ziggys dinner was not that great- fish under cooked and shrimp soggy and when we mentioned it to the waiter he just said “sorry” and never offered to take it off the menu. It was expensive and. It worth the price. breakfast at both restaurants were excellent. Fresh everything!

Just what we thought Tulum would be. Real beach. Real relaxation.

Exemplary hotel. The staff are wonderful and you get a friendly welcome as soon as you check in. The beach area is well looked after (always raking away seaweed) & the palms are beautiful- unlike many beach clubs close by which look unkempt and piled high with seaweed. This area really makes the hotel. It has a jungle/authentic feel rather than a soulless resort & with great service & very beautiful. The rooms are immaculately clean, & you can hear the sea all the time which I love. Brekfast is amazing, very generous with lots of veg & vegan options too, smoothies etc & can be brought to your room or beach even for no extra cost. Food & drink is a little pricey- but you are on Tulum beach. Cocktails are great w daily happy hour. Thank you to Teo, David, Diego, Aldo & Jorge for their friendly service. And for reception who helped by printing off some documents for me. I also had a great massage at the spa, although it ran short by around 10/15 minutes. This is my only complaint really. There’s live music next door every night at ziggys & the hotel is walkable to lots of restaurants, both high end and more laid back taco spots. This is my second visit and I will no doubt return. Gracias!

Loved the Resort. Tulum not quite what it used to be, but still a great destination.

loved this place! if you're looking for the perfect CENTRAL location that is literally right in the hot spot for food and energy, but there's no beach club which can be Seriously loud and overwhelming on the beach, the pool and the sleep= then try this place. no beach club, great restaurant and awesome people. good pool too! also the Beach chairs are somehow plentiful enough that. you dont have to worry about getting out there to save one, and they're free!

Amazing service

Great hotel and great staff.

Great view, fantastic breakfast

The staff were all amazing, so welcoming, friendly and helpful. The room was great with very comfy beds, cleaned daily. Food at both restaurants was excellent and the location on the beach was perfect for a relaxing beach holiday but you do need transport to go into town.

Everything was amazing for our girls weekend. It is perfect oasis to retreat from the busy and bustling beach restaurants and bars. We loved it! The service was amazing and every little detail was considered. And the breakfast! Wow, the best!!

Everything was great, the staff treatment, room service, great breakfast. Sargaso was a shame.....but, it is what it is.

We had such an amazing stay at this boutique hotel! Super cute vibe, super clean, and the staff was incredibly friendly and helpful. Even though the ocean wasn’t great because of the sargassum, we still had a wonderful time in Tulum. I’d definitely recommend visiting between October and March for better beach conditions. We didn’t rent a car, but the hotel arranged all our transportation, which made everything super easy. Meeting Simon, our driver, was a total bonus—he was awesome! Definitely one of our favorite stays

Ziggys Restaurant is excellent. Enjoyed the spa as well. Staff are helpful and very pleasant.

Great location !