Overall a good stay! The staff are, polite, friendly, helpful and courteous and a true testament to the hotel. However, I had to give this 3 stars as the rooms are very tired and old and are in need of refurbishment. I found hair in my shower head, which was eventually resolved by the hotel staff and my son and I received an apology. Several of the guests I was travelling with unfortunately had food poisoning, but I guess this is a risk with all inclusive and having food out for a while. Also several cats managed to get into the hotel. Overall the hotel staff make this a 5 star, and their job is made a lot harder by the improvements not going into the hotel itself. Whether you have a good stay is a bit of a luck of the draw.

Our stay at the hotel was quite pleasant, despite its size the staff were friendly and polite, which may be a reflection of great customer service training. The rooms were generally clean and tidy and any issues were dealt with promptly. In room facilities were good and if any extras were needed the staff were only willing to help. Eg. They did not have an iron available when I needed one, they offered the alternative of ironing my clothes for me. The hotel has a number of restaurants and bars, a wide variety of foods to suit most palates. However in the main restaurant that provides a buffet menu for a large amount of people the food can fall below par. Unfortunately a number of people from our party got food poisoning! Including me! I see this is not an isolated issue as this seems to have been mentioned in other reviews. Not sure what the food safety practices are like behind the scenes… Overall light, airy, family friendly hotel with plenty to do and great customer service but need to look at their food hygiene training.

Amazing service from ALL the staff. So friendly and welcoming. Great hotel with lots of choice in the A La Carte restaurants and buffet also good. Rooms were clean and comfortable and we enjoyed our stay here!

Iso ja siisti allasalue. Henkilökuntaa oli runsaasti ja he olivat todella ystävällisiä ja auttavaisia. Huippu palvelua! Ranta oli lähellä. Sijainti oli hyvä, jos kaipaa rentoa lomailua ilman kaupungin hälyä. Huone näytti kuvissa uudemmalta ja siistimmältä.

Schlechtes Essen (Lebensmittelvergiftung) und keine sauberen Zimmer. Bucht man ein Taxi über das Hotel, zahlt man 10€ mehr.

Perfect!!!

Service und Lage positiv, Meer auch ruhig und positiv Negativ war, dass wir Ameisen im Zimmer hatten.. und evtl. auch Lebensmittel Vergiftung heißt 3 Tage nur Brot gegessen :)

Super tolles Hotel! Personal freundlich - nur beim Frühstückspersonal sind einige Personen verbesserungsbedürftig. Top Anlage. Die Themen Restaurants sind perfekt und ein echtes Erlebnis! Sehr zu empfehlen

Jag och min fästman har väldigt nöjda med detta hotellet. Servicen var super bra och rummen är fina och rena. Personalen är väldigt hjälpsam. Hotellets all inklusive var väldigt bra om man jämför med det andra hotell. Utöver buffén (som är bra och varierande), så finns där restaurangen som man kan boka för med olika typer av mat som italienskt, asiatiskt, mexikanskt mm. Finns pizza och pannkakor till som snacks. Drinkarna var väldigt goda och personalen är väldigt flexibel. Man kan på plats boka taxi och olika aktiviteter. Där är både pool (flera stycken) och plats på stranden. Något som hade kunnat förbättras är när man checkar in är att man får information om maten/snacks, vad som finns att göra på området, detta fick man söka sig till och man kan missa att det finns paddel, tennis och så mycket mer på området. Plats vid poolen är rätt svårt att få, så man behöver vara vid poolen väldigt tidigt. Jag hade verkligen rekommenderat detta hotell, min vistelse var underbar! Ps: Jag och min fästman har nyligen förlovat oss och personalen hade gjort vårt rum så fint men rosenblad och lite överraskningar. Helt fantastisk personal!

The location was excellent — just a 5-minute walk into Faliraki town, with plenty of restaurants and shops nearby. The rooms are somewhat dated and could benefit from renovation to truly match a 5-star standard. The food was outstanding, with a wide variety available at the buffet. The à la carte restaurants were exceptional, especially the Italian and Pan-Asian options.

Das Hotel und das Personal war hervorragend. Das Personal ist sehr zuvorkommend! Negativ waren Hotelgäste die am Abend übermäßig laut waren. Die Zimmer sind sehr hellhörig!

Great staff and amenities

Staff and service make this hotel 5 star! Rooms are a little dated but the food and drinks make up for that. The staff can’t do enough for you and try their upmost to make your holiday one of the best.

Excellent service as always at Mitsis!

Wie immer Klasse. Insbesondere die Leistung einiger Mitarbeiter wie z.B. Nikos 1 vom Strand, Nikos 2 vom Concierge (Koffer und Empfang), Dimitris vom Buffet, Natalia von der Hauptbar. Mitarbeiter des Monats ist Alex von der Poolbar, niemand geht so auf die wünsche der Gäste ein und kann so gut Cocktails und Getränke mixen

The Mitsis Faliraki is a beautiful hotel with exceptionally helpful staff, reception were a great support when husband was unwell. Buffet dining is excellent with some really superb show cooking of Greek and Turkish dishes. Sun loungers are plenty with lots of options - several pools, garden and beach and all the loungers are cushioned! Although the hotel was busy there were no queues for the bars in the evening as both the main bar and pool bar serve the entertainment area and also served by waiting staff. Walking distance to the main Faliraki area but didn’t feel you were too close, the double glazed balcony doors kept any noise out! All in all a wonderful hotel and highly recommended.

Struttura in posizione centrale a Faliraki, con posti auto a disposizione. Eccellente il personale, dalla reception ai ristoranti/bar, tutti gentilissimi! Molto buoni i ristoranti. Il mare è in una spiaggia di sabbia ben organizzata con servizio all’ombrellone.

Meraviglioso

Not 5*! The staff are great and very personable. Especially George (entertainment), Yulia and Nikos (Servers). However, there isn’t enough of them, you can be queueing at the bar for 5-10 mins when there’s only 3/4 people in front. The entertainment is great but you have to actively try to find out what is going on as it is only advertised on a small poster in the gym. Had to go round the pool myself to try get a few people to play volleyball. The gym is mediocre, it’s outside which means you can probably do about 20 mins before you overheat and the equipment is a bit limited.The pool and beach area is nice and well looked-after but its important to know the beach is public (this isn’t the hotels fault, its the law) therefore may be wise to think twice when leaving valuables whilst you go for a dip (we didn’t have an issue though). As for the rooms, they’re decent, the beds are comfy and you have enough space. Would’ve expected to see an iron and ironing board for a 5* but that’s acceptable. The cleaners do a good job of cleaning your room but weren’t replenishing mini-bar, toiletries etc. I had to ask for a bar of soap, even though it was clear ours was nearly finished. They do come round in the evening replacing towels though which is a nice touch. Lastly, the food was decent. Everything was well cooked and tasty but became very repetitive especially breakfast. The crepe bar and pizzeria is great but again you can queue for a while and the pizza is one slice not a full pie

Fantastic Hotel, good location, very clean, staff are great. great choices for food.