Beautiful hotel and surroundings. The hotel is situated in a historic building and is very well decorated. Our issue was that we didn’t have hot water in our room (which is surprising for a hotel of this type). We would have expected to be upgraded to a different room, but, instead, we were downgraded to a smaller room. Instead of offering a discount, the staff offered us a bottle of wine as a nice gesture. The restaurant (flora) was not at the level of what you may have expected from this hotel (the steaks we ordered were cooked beyond the term requested). Disappointing experience.