Clean room/excellent staff/ very nice property

We absolutely love this resort. Everyone is super friendly. We have stayed here b fore and will again. We love the location. Very clean with great service.

This was a second stay for us at the Iberostar Cozumel. This time was a mother/daughter trip, although each of us had been here on previous separate trips. We've been to Mexico countless times and stayed at many all-inclusive resort. The rooms here are clean and the beds are comfortable-I was actually ill the first time we stayed a few years ago and was so grateful for the bed. The rooms in general are spare with just a very small table and 1 small chair plus a TV on a dresser. The bathroom was well-equipped with a nice shower and good towels. There's a nice deck in front with chairs. The food at the buffet was good, not great but good variety. The Mexican restaurant was good, but the smokehouse/BBQ food was very disappointing. The snack bar at the beach was a mix. Average food, but good for a late afternoon snack. It was kind of disgusting to see a small flock of little birds eating from the ice-cream dispenser, literally sticking their beaks into it (Avian flu? Germs?) Perhaps a netting could keep them away. The pool and beach areas were both mostly clean, and my one big complaint from both visits is the lounge chairs are never washed. Many of them are covered in tons of bird droppings and unusable. I don't know why they can't be hosed off every morning as I've seen done on other resorts. We didn't view any of the shows, so no comment on that. The people who work here are super nice, helpful and friendly. Erica from the restaurant visited with us twice.

Very nice clean rooms with a well stocked mini fridge. I have the most helpful staff of any place I’ve ever stayed. Very nice food. Good diving but very crowded. Love this place.!

Room was nice, but not wonderful. Main restaurant doesn’t have AC (Eating in sweltering temperatures is rough). Food is good though. No robes/slippers (Other resorts on the island have them in all their rooms). Flooring in the rooms is ice-cold so slippers would be nice. Staff is friendly but not Super Friendly. Entertainment was outstanding. Wildlife everywhere, which is wonderful. Glass water bottles that they make you use are outrageously heavy. The floor is beautiful and the water is warm. The bartenders at the pool are not very happy. Their drinks are ok. Water aerobics is fun. The resort grounds are beautiful. The bathroom floors at the pool are slipperier than an ice-skating rink.

Beautiful and relaxing resort that is easy to navigate. Staff was awesome. Any problem we had was fixed quickly. The food was delicious.

Si

excelente servicio salvo al hacer check in la persona a cargo -eduardo- poco cortés y nada amable, el resto del personal atento y amable

Staff was very nice but the room need a maintenance.

Check in was very bad. Reserved a specific room which was not ready until after 4pm. Check in manager was very rude and raised her voice to me. My husband spoke to the hotel manager about it. We have stayed there 3 times so far for scuba diving but I will not be back.

Precioso entorno, jardin y muy buen servicio.

Our first trip and it was amazing, the staff was excellent, room was clean and cool, we were very well taken care of

This place was awesome! I was mainly here for diving and Dressel divers out of Iberostar made the trip for me. The only negative thing I have to say is I’m an exterminator and I noticed the beds had old evidence of bedbugs, would be nice if they replaced the mattresses for how much we paid. Most people wouldn’t see this. I also saw what looked like a German cockroach in the Mexican restaurant dining room on property at Iberostar. Another thing to note is one of the restaurant’s was completely closed down for renovations which was kinda annoying. The buffet food was mid. Even with those things I give this place 5 stars. My wife and I had a wonderful time. The property is absolutely gorgeous. Diving operation right out of the resort. Flamingos, iguanas, Coatis, Turtles, and more wildlife hanging out around the resort. Beach was a little rocky but still beautiful and free of sargassum. Amazing palms. Good drinks. All in all it was a very good time and I would definitely return. Triple check your rooms and make time to go into town to eat out you will have an amazing time.

Very nice selection each morning

This property is gorgeous - there are smaller "bungalows" with four rooms downstairs and four above. The bungalows are scattered between the lobby/main dining area and the pool/beach area. They are set in a beautiful tropical jungle setting kept "natural" and yet manicured to be perfectly landscaped. There is a lot of wildlife! The dedicated dive center offers dive trips multiple times a day with several boats each time so this is a very popular place for divers. They also do a terrific snorkel trip. The beach/ocean area is beautiful Caribbean Sea - rocky along the shore, but the pier has steps down into the ocean where you can get in more easily. There are a TON of fish right under the pier - so a short snorkel is perfect there. There is a lot of boat traffic near the pier so you can not swim outside the buoys snorkel a great distance out. You can walk down the beach a way to find more snorkeling. We found the room to be very comfortable with strong A/C, plenty of space to put your belongings, a nice sized bathroom with walk in shower, and a mini fridge that they will restock for you. The all inclusive makes eating easy and there are several restaurants to choose from. There are many activities to choose from or you can just relax. There are not a lot of "beach front" rooms. Our room was one of the furthest back but it was quiet and relaxing away from the pool and beach, close to the gym and restaurants. Easy to walk to the beach. We look forward to going back!

Bellissimo e curato il giardino Camera pulita Cibo da migliorare Gli apertivi non sempre fatti come si deve. I liquori utilizzati, se non si chiede cosa viene utilizzato, sono di scarsa qualità Vino di scarsa qualità

The friendliness, attentiveness and overall good vibes from the staff were likely the highlight of the trip. Breakfast buffet was great, lunch options by the pool were outstanding, especially Maria’s tacos and quesadillas, those were probably the best food we had during our stay! Unfortunately, dinner was not great and there’s room for improvement there in terms of quality and variety.

The property was caribean style bungalow set up. Directly on the ocean with a dive shop on the property. Food was plenty, drinks were good, service was awesome. Everyone was friendly and helpful. Plenty of activities and excursions to pick from.

The rooms were fairly clean, however, there was poop on the front of the bowl of our toilet prior to our arrival. It was never cleaned. All other housekeeping services were really good. The food was TOO good! The only less than great food I had was during breakfast. The pancakes, waffles, etc were always extremely dry. All other food was amazing!! The steak was exceptionally tender and delicious, as well as the chicken legs and thighs. The pool and beach were amazing! Such a pretty view! The only concern that I had was that there were very frequently cups, plates, etc. left laying around the pool area for numerous hours. Sometimes even overnight. Great place, we definitely plan to go again someday.

Overall the stay was very good. Just wished they had more restaurant options and pool games. Night entertainment was great and entertainment staff was excellent.