This was the last hotel of 19 hotels, on a month's road trip. The staff, when we arrived, were fantastic, but definitely understaffed and overworked. How they managed to keep smiling and friendly, I do not know.
We had decided to treat ourselves to a "deluxe" room. It was anything but deluxe. There was only 1 comfy chair, the view was supposed to be "garden" it was not a garden, a fence with a tree or two and grassland. Our stay at a different hotel, 2 nights prior, had a bedroom double the size, with 2 comfy chairs, a bathroom again, double the size. It also had a balcony with a table and 2 chairs, overlooking a river. It was £30 cheaper than this hotel.
The reception area of this hotel, was lovely and well maintained, but walking through to the stairs, it was getting grubbier. When we got to the stairs, the carpet was filthy, frayed and coming away from it's fastenings. The walls were filthy, scraped and dented. Very badly maintained. The bedroom, was at least cleaner, but in no way can it be described as deluxe, there were not even any tissues. Definitely not worth the money we paid for it.