Colin
4.0
/10
评论于 13几周前
Hotels.com verified review
We were disappointed with our 4-night stay. We specifically requested that our room be fully refreshed each day, yet the bed linens were never changed, towels weren’t replaced, and housekeeping was inconsistent. The dimly lit hallway and change in floor level between the renovated and older sections caused my companion to nearly fall. Laundry was returned in the same dirty bag it was sent in. We reported that our room phone wasn’t working on the first day, but no one ever came to inspect or fix it. We ordered a drink with dinner that never arrived. After reminding the server, we still had to purchase one at the bar and were then charged for both drinks. When we asked if there was a cooler room available, we were told, “We know you Americans are used to air conditioning in America.” The hotel advertises itself as a four-star property, but by American standards it is three-star at best. We weren’t looking for special treatment—just courteous service and for the issues we raised to be addressed.
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