The shower room has some smell probably due to poor drainage. The bedsheet was not clean so we have to sleep on a one off bedsheet we brought over from home. Overall the quality of the room doesn’t meet with the price

Sehr schönes zentrales Hotel mit nettem Personal und sehr gutem Frühstück

Temiz oda temiz otel güleryüzlü ekip

Tudo perfeito. Melhor impossível. Hotel p voltar

bien

Reformed historic property into modern apartments. Our experience was fine. Good location.

Great staff. Super clean.

We enjoyed are time there.

Perfectly clean, the staff were friendly and helpful, the area was convenient for food and entertainment and was very close to transport. Absolutely a perfect stay!!

Great hotel!

Ótima localização, permite passeios a pé por Madrid, com estação de metrô praticamente na porta a poucos metros do hotel, equipe atenciosa, café da manhã maravilhoso, quarto excelente, chuveiro excelente! Só elogios e agradecimentos! Os deram um upgrade no check in para um quarto com piscina privativa e nos enviaram duas garrafas de vinho frisante! Só temos que agradecer pela receptividade e atenção! Sempre que voltarmos para Madrid iremos ao Catalonia Atocha e quero conhecer outras unidades quando tiver oportunidade! Parabéns a todos do hotel.

Buono, camera puliti tuttavia poco luminosa

Fab clean comfortable room and really friendly staff, great base for us heading to mad cool - likely to book again for next year!!

Very convenient for walking downtown—friendly staff and great bar area—rooftop terrace is really pleasant in the evening—highly recommend!

Todo estaba muy limpio y cómodo ! El personal muy bien y la ubicación perfecta.

Friendly staff Good location

First, the good: Staff great, location great w/proximity to Atocha, walkable to main areas. Hence 3 stars. However, the room was not what I expected at $225ish. Be aware, a basic room as I booked is barely large enough for 1 person- may not be a full room but a space worked around a building structure (i.e. not rectangle) w/ about a foot to get around the bed. Room/bathroom are very dim. The small window only looked into a small space btwn buildings-no sense of time of day; didn't add light. Then there's the noise: plumbing/toilet use in other rooms, AC fan making a constant noise, door slammings in hallway, Only highway motel amenities. No lotion, hair conditioner, Instant coffee powder, no bottled water. No coffee in lobby either. Also, this hotel does "test charges" to your credit card rather than temporary authorizations! I wasl 2x charged for $225ish then credited back a slightly lesser amount, in addition to charging for my stay. Staff said hotel fully booked, so had to do that (??) and I must bear the exchange risk (a couple of bucks, but how is this OK?). I'd probably simply accept all of the above at $100-$150/night. But this hotel is very overpriced.

All was good except for the loose bathroom tile.

Very disappointing experience. At check-in, the hotel was only authorized to place a **pre-authorization** on my credit card. Instead, they charged **€160** immediately. Ten days later, I still haven't received my money back, despite being told it would be resolved. This is simply unacceptable for a hotel that claims to operate at international standards. Although my room was on the fifth floor, it overlooked a tiny internal courtyard with virtually no natural light. It honestly felt more like staying in a basement than in a hotel room. The staff were equally disappointing. I found them arrogant, dismissive, and far more interested in defending themselves than in solving a customer's problem. It's a shame because they clearly try to present themselves as a trendy international hotel brand. In reality, they still operate like a local business that isn't yet ready to deliver the professionalism, transparency, and customer service expected from a true leader in the hospitality industry. I would not stay here again and cannot recommend this hotel.

Hotel was very nice. The location was convenient to both museums and historical area. Room was spacious. Breakfast was wonderful. Staff was helpful. Although check-in wasn't till 3PM, staff allowed us to check-in when we arrived in the morning.