The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.

Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.

細節地方來看，這間飯店有愧他們的價錢，地處偏僻卻只有入住和check out時有接駁車，平時請自己想辦法。飯店Spa只從4點開放到9點，飯店位置離市中心遠，如果你在外面用個晚餐或是有活動，根本完全沒機會用到Spa,;最後是員工訓練不夠，搞錯住客，把別人的預約拿來問我。接著房間清理後，忘記擺上迎賓小糖果，竟然直接偷偷丟門口就算了。整體來說是不值得的一次經驗

Besides I found lipstick print on the glass, everything is perfect. House keeping service have to improve for 4-star hotel Location is far from train station but free shuttle provided.

設施豪華、住房舒適，可惜到景點較遠，不方便～

Fantastic hotel! Rooms are very clean and very alpine chic without being kitschy. Great location to ski lifts and hike to gornegrat. A little further location from town, which it’s easy to walk there or take the local shuttle. Hotel has a shuttle for transporting you and your luggage from the train, which is super helpful. Breakfast is wonderful! Loved Zermatt. All in all a truly wonderful stay!

Great boutique hotel. New. Only negative dislocation. On far end of town. No near by restaurants. Property restaurant closed on day we checked in. Uphill walk and taxi 70 swiss francs for 1.5 km. Bus is free, every 20-30 minutes. Hotel e-tuk tuk will pick up and drop off at the railway station. Must call from Tasch about arrival time. No receptionist after 10 pm. Otherwise great property. Breakfast is very good and was included in the room rate. Bar is quaint. Dinner was excellent. We had excellent view of Matterhorn from 2 floor room.

Un lieu très bien situé un peu ecart

Wow! Cet hôtel vaut vraiment la peine, vue spectaculaire, chambre formidable, nourriture exceptionnelle et personnel sympathique et avenant! Nous avons adoré notre séjour.

Schimmel in der Dusche. Zimmer ringhörig. Preis der Zimmerkategorie Pass nicht zum Ambiente (karg und unfreundlich)

Balcony View of Matterhorn - Could not beat waking up to this. All Hotel facilities were great, room - breakfast - ski room And staff were helpful from the time we booked to when we checked out - Could not recommended this place more

Highly recommend for romantic getaway

Restaurant was fantastic with superb wait staff.

The place is super clean super well serviced friendly staff they carried our heavy luggage to the room very good breakfast and dining option one of the top standards in Europe

Excellent all around. Great location, friendly and helpful staff. Enjoyed the breakfast and the bar for a drink and light snack.

Clean and friendly boutique hotel, nice and free spa facilities

We had a wonderful stay at Matthiol Boutique Hotel. The room was beautiful, and I highly recommend using the sauna—it was an amazing experience. The staff were incredibly friendly, welcoming, and attentive throughout our stay. Breakfast was phenomenal, and we also had dinner at the hotel restaurant, which honestly was one of the best dining experiences we had in Zermatt. The food and atmosphere were outstanding. The hotel offers pick-up and drop-off service from the train station, which was very convenient and made arrival and departure seamless. The location is truly exceptional, with a beautiful trail right behind the property and breathtaking views of the Matterhorn. Highly recommend this hotel for an unforgettable stay in Zermatt.

Everything was amazing!

We stayed one night and wished we could have stayed longer! Excellent service and hotel!!!

Perfect