Dirty

This was a quick stop over on a work trip. All I needed was a clean bed and bathroom and that’s what I got. Yes it’s dated and there’s no fanciness but you get what you pay for! Staff very polite and helpful. Big thanks!

Staff were professional and always willing to assist with needs. Front desk staff are very friendly, and making feel welcome.

Helpful staff and nice breakfast

Yes

Good location if you want to get out of traffic very friendly staff loved it Thank you

Newbridge suite was amazing we booked for a second time hoping to stay in this room too but we’re put up in a different room unfortunately Super comfy bed great bath tub with jets easy check in Recommend staying here

Best Western Thurrock Hotel is a good hotel if you need a place to stay and relatively cheap. It’s in a good location for Lakeside shopping centre, the M25 and the dartford bridge. The entrance to the hotel itself needs refreshing as the road is damaged with slight potholes so if visiting make sure to go slowly. Once on the grounds of the hotel there was good amount of parking and wheelchair friendly walkway to get into the hotel with a ramp. The reception on arrival is lovely and very welcoming, the hotel itself is very large and has a lot of bedrooms and suites as they host weddings. Short walk upstairs to the rooms, no lift so be aware when booking if you cannot do stairs. The rooms themselves need a really good renovation, they are very outdated, but a good large size. The first room (121) we checked into was horrible. The pipes for the taps were very loud and the smell from the drains were potent. We spoke to reception and they moved us with ease and they were fantastic about that, finding another room quickly and letting us view it first before choosing due to the past room being bad. The second room we checked into was great, minus the outdated carpet and VERY squeaky floorboards which definitely need to be looked at. The bathroom at a good size and renovated well with no bad smells or stains. The bed was comfy and it was a lovely night to sleep. Would stay again but this hotel definitely needs upgrading :)

Great place to stay

Great place to stay and the food is good too

Room was spotless and comfortable for my stay, breakfast was spot on and plenty of secure parking

Nice spacious room and powerful shower

Welcome by the receptionist

Staff was nice.

no problem with staff- they were wonderful hotel is VERY old. has a old musky smell. bed and floors creaked. but hotel was clean

Room needed updating from the 1970s.

The receptionist when we checked in was outstanding. Made a difference for our stay.

Heater in larger rooms better and cleaner rooms. Better things in room upon arrival like porter service especially with the stairs

Hotel was very old and very Very cold. It had a very smell damp feel to the place. It’s in desperate need of moderation. The event there was good but hotel needs modernisation

Breakfast had been sat awhile.