Great location

Ubicación inmejorable, edificio hermoso

The property was amazing starting off with the workers as they greet you, staff for any questions we may have had and the breakfast staff too. The location was perfect and right across the steeet from the park. The train station was maybe a 12-15 min walk down the street. The Metro station was only 10 mins away walking. The area felt safe for sure and Madrid was a beautiful city so this location made it that much more enjoyable. The room was perfect, and came with two balconies. Shower pressure was amazing and felt relaxing after a long day of sightseeing. There was an iron and board of needed and a mini bar which I didn’t use, but do recall it felt not too cold inside. The safe was a bit confusing and I couldn’t figure it out so didn’t use it. Rooms were made up perfectly daily and so fresh to come back to after a day in the city. Would def come back here and highly recommend.

Nice clean hotel & room. Staff we're very helpful and always cheery. Hotel location is perfect - just across the road from El Retiro Park which has wonderful open spaces, fountains, boating lake, cafes. 20mins walk to botanical gardens, Prada museum and train station.

Good location, basic rooms

El desayuno los fines de semana es desde las 8 En la reserva de expedía tenía desayuno incluido y luego dijeron que solo para 2/4 No lo Volvería a escoger no me gustó su comunicación

There was damage to headboard of the bed. There wasn’t a secure drain cover of the shower. Although it was clean and the staff were very nice, with the damage in the room I can’t rate it 4 star.

Frente al parque del retiro cerca puerta Alcalá y calle serrano. Restaurante cerca y del hotel buenísimo.

One of my favorite places to stay in Madrid. Great location and amazing rooms.

The hotel was perfectly located, the view onto the park in pure bliss, the staff are very helpful and efficient. Clean room and spacious. Overall great experience. Thanks

El personal muy atento

The stay was great, the room was spacious, comfortable and clean. Staff were friendly and helpful. Location is amazing since it is two blocks away from Puerta de Alcalá, but in a very quiet street, so close to everything but good to rest. Only problem was that I reported a noise in some other room, like water issue or something of that sort. Personnel said they would look at it, but apparently I was the only one hearing it. This unresolved issue wouldn’t have been a big issue, but I was staying for 7 nights!!!!!

Todos muy amables, el hotel muy bien muy buena ubicación, el desayuno muy bueno aunque cierra 10:30 am un poco temprano

Habitación mu amplia, bien ubicado y fácil acceso a los puntos turísticos. Muy buen desayuno.

La ubicación es muy conveniente si tus planes son estar en el area del Retiro.La habitación estaba limpia, sin embargo la alfombra de los pasillos estaba ya en malas condiciones

Tudo maravilhoso neste hotel não tenho palavras para descrever o conforto e organização

El personal es muy atento y amable. Solicitamos una recomendación para ir a comer auténtica comida española y la elección fue muy conveniente y perfecta.

The location is amazing! Great people and great rooms

The staff is outstanding! Air conditioning works especially well. I would stay there again.

Breakfast was outstanding and staff was wonderful! Great location in Madrid