Ultra friendly staff very helpful, Steven the manager is an excellent manager, could not do enough for us

Great location overlooking the sea. Stay were polite and helpful. Some of the amenities were not open as it was the off-season but that did not affect our enjoyment.

Room is a bit tired and need ms an uplift to be 5 star Staff were helpful

The staff were absolutely brilliant, the room was lovely and clean. Theres a gym and a pool which unfortunately I was not able to use due to not having time.

Great stay, good size room, friendly staff

Adequate parking for my large Van, beautiful surroundings, very friendly staff on arrival at check in. The room was spacious and comfortable, very clean and all the usually amenities. The gym was good enough for a decent t work out and the pool was nice. The food in the restaurant was really nice and again the staff were very friendly and polite. The

yes

Very disappointing room location and no walk in shower I am sure breakfast was included in our booking but was charged again for this at the hotel. However the staff were very pleasant and friendly

Friendly staff and a nice breakfast

The hotel and stay was exactly what it said very happy will defo go back again staff really friendly and couldn’t do enough for you

Room was excellent .staff were amazing.

Lovely junior suite room, very spacious with a stunning view.

Sadly, our stay at the Osborne Hotel wasn’t great as we didn’t get any sleep. Unfortunately, the ceilings are extremely thin, and the guest above us walked heavily throughout the entire night, which made it impossible to rest. Breakfast was quite disappointing. The selection was very limited, and cappuccinos were only available at an extra charge. The sausages were overcooked and seemed reheated. On checkout, there was no one available at reception — we stood waiting for quite some time with no staff in sight. On a positive note, had we been able to sleep, the room itself was very nice. It was spacious, with a large and comfortable bed. The bathroom was also big and featured a modern, new shower. The views are absolutely stunning, with beautiful sea views that are truly a highlight of the hotel. Parking was a bit of a nightmare, especially considering it was off-season, which was surprising. Overall, the hotel has potential due to the rooms and views, but the lack of sleep, breakfast quality, and service issues really let the stay down.

Lovely atmosphere, warm and Christmassy. It was only for one night but it was perfect. Thank you.

clean room, breakfast very nice, staff amazingly friendly, especially Oliver and zee in the bar and restaurants always welcoming we stayed 4 nights

Had a great stay! Staff extremely warm and friendly and the setting is beautiful.

Where do I start when I arrived? I was greeted by Annette and Jade. They had to deliver me the bad news that I left my passport and credit card at the previous hotel in Bournemouth. They were absolutely lovely called the previous Hotel to say that I would be back the next day. The hotel is incredible sitting right on the water with spectacular views. Parking was very easy. I booked a junior suite. I recommend highly that you do the same incredible room. I would also love to shout out Oliver who was incredible. He makes the best drinks and he also looked after me in the restaurant. The food was great and the overall experience was sensational. If I could give these guys 10 stars I would

The breakfast fruit items were slightly overripe. The ceiling of the room had some cobwebs. Overall the hotel was excellent. Very good period features to the property and staff were very helpful and polite.

All of the above. Beautiful location too.

Charming hotel with lovely ocean views. Our room was huge. The staff were always friendly and the service attentive without being intrusive. Would definately stay again