One of the worst 5-star hotels I have stayed in. When we checked in, the room was dirty: there was food on the floor and counter, the bathroom countertop was not clean, and there was so much dust in the drawers that I did not want to empty my suitcase. There was no housekeeping on a Sunday evening at 7, so the front desk had to clean, as there were no other rooms available. Also guest services did not meet a 5-star standard. They were contacted 4 days before we asked for an outing and responded with a few question via WhatsApp. I immedialte replied and then never heard back. I went to the front desk and they were not available, so I had to arrange a tour myself. When we asked for a late check out, they said no they were full, which I understand I had looked to rebook our room only to find out we paid for a terrace suite and were given a deluxe room. They said it was a glitch in Expedia's system. I am still waiting to see if I will get a refund. The bed was nice and rooftop pool and bar area was very nice. But I will not stay here again.

Clean room, nice rooftop restaurant and very helpful, friendly staff! Thank you, Noi Staff! Ann from SF

Yes

Modern and clean rooms.

Quarto otimo, super limpo!

O quarto tem um tamanho ótimo, super limpo, café da manhã bom e localização perfeita

The rooms are very clean, although did smell like someone had smoked there before. Overall great Hotel, rooms are large and very comfortable. Would stay there again

Motorized curtains difficult to operate if working. Smart tvs with Roku.. had to call in 3 separate occasions for support. No air extraction in bathrooms. Deficient room and bathroom cleaning.. not terrible but lacking.. Generally it is not 5 star quality or value for money.

Todo súper bien

noisy room because of the AC. the staff: regular.

A equipe foi gentil. Mas, funcionando com menos pessoas. O hotel tem uma estrutura boa, mas realmente falta manutenção.

El hotel es un desastre Deshabitado No está a la altura de las circunstancias Nos alojamos mi marido y mi hija Pagué una habitación por 3 Nos tratan como si hubiéramos abonado por 2 Cama catre le da a mi hija de 11 años una vergüenza de un hotel supuestamente de 5 estrellas para que mi hija duerma 10 noches. Reincidimos en el hotel porque la primera vez NO nos fue tan bien y nos dijeron que nos iban a dar un trato especial!!! Pues NOO todo lo contrario! Desde que llegamos solo recibimos destrato por parte del hotel y la gente que esté en el lobby; atención vergonzosa de Hernán, Andrea, Antonella la verdad el hotel les dio un lugar que poco se merecen. Reciben mejor q la gente que se aloja 1 día que la que se aloja más de 1 semana! El hotel no tiene presencia de personal jerárquica que te a la altura de las circunstancias. Al hotel le falta mantenimiento tabto de las zonas comunes como de la habitación, todo muy anticuado! El aire acondicionado No funciona No festejen las fiestas en este hotel! Muy malo el servicio para lo caro que cobran! Bebidas calientes, platos simples y berretas

Habitación grande, desayuno excelente, check-in quien me atendió bien pero la jefatura ni idea en que estaba - desaparecía nomas y por eso tuvimos que esperar un buen rato mientras se atendía la familia anterior.

Exelent and smood check in. Customer service is top notch. Pool and restaurant on the roof with great view and food. Room was fantastic (suite). The view was amazing. All in all a great hotel. Would like to stay again.

Hotel está antiquado! Pelo preço, há opções melhores em Santiago! Quarto antigo!

Al llegar a hacer el check in el viernes 21 a las 15:00 hrs nos comunican que la piscina al aire libre se encontraba cerrada debido a un evento privado. Nadie nos aviso con anticipación y dada la alta temperatura de 30 grados esto era muy valorado. Además el aire acondicionado de la habitación no funcionaba bien por lo que la temperatura de la habitación no bajó de los 24 grados centígrados. Finalmente, al hacer el check out había una diferencia en el valor de un servicio de masajes lo que se debía a un impuesto que no estaba informado en ninguna parte.

The gym was terrible. Other than that it was great.

Parfait pour un stop à Santiago

staff was kind

clean room, very well located