櫃檯職員服務有禮貌，酒店清潔新淨，房間大及舒適，唯一需要改善係清潔人員清潔時沒有加添茶及咖啡

房間舒適，地點佳。打掃的也很乾淨，櫃檯人員也很棒，但是更換杯子的人員都不會主動收走髒杯子換上乾淨的杯子，甚至收走杯子沒有放新的杯子。

走路10分鐘可以到熊布朗宮很方便，但到其他景點較遠，而且最近三個月U4綠綫地鐵在維修，要轉車很不方便。

位置比较偏，如果开车还可以。要注意床是90厘米的，没有盥洗用具；入住时千万告诉不要靠前面马路的房间，车声、火车声，一晚上不能睡觉，是超级大声。

Friendly and helpful check in staff, knows what customers want! Very experienced staff in front desk!

Langt unna sentrum Helt greie rom

AC was not working at all. I have chosen this distantly located hotel mainly for the reason of AC available in the rooms according to the info on their website and due to extreme heat in Europe. But it was not in there . I have complained 3 times. But just got a voucher for 2 drinks)).

Lobby was cool but room was roasting. A member of Staff kicked my suitcase before putting it in the storage. I am gold but was ignored at the checkout queue while people pushed in but were answered instead of joining the queue. A terribly managed hotel.

No proper Shower, after the complaining there simply said hotel is full just manage what you have. Check-in and Check-out process was a nightmare. No AC working in the room. With the kind of Brand I was expecting better service.

Tout est bien 👍

.

Overall a great stay at the Doubletree hotel. Convenient for the Schonbrunn Palace and underground station, approx. 20min walk. Hotel staff were very friendly and helpful with all our queries. The breakfast was very filling and such a choice. We enjoyed the bar food, and although not advertised this was also available as room service. My only criticism would be with the steam room, it wasn't working when we arrived and 6days later still not available despite our questions on it's return to service. Overall well worth another visit.

Alles top, Frühstück war OK.

Everything was great; the amenities, spa, the restaurant, staff, location, cleanness.

totally useless staff, no idea what a hotel is. no idea even how to check in people, check resrvations. NEVER AGAIN

Unfortunately not reflective of the brand I was learning to trust and enjoy. The staff have never smiled so it seems. The checkin was painless but again was not the welcome we expected considering how much we paid. The property seems fresh, but the rooms have poor amenities. Basic at best. We switched rooms twice and accepted the third one. The air conditioning was not working in two rooms and the front desk made it seem like an upgrade to the one with ac. Though it sounded like a plane was mid air it was so noisy. They did not do housekeeping daily. In fact, we had to request it after the second night. The linens were good, but the “fresh” towels smelled like they have been washed without detergent. The location is not central to anything without a cab ride of at least 10 mins which starts to add up. I am sure better is out there!

hotel trés bien dommage que le parking coute 30 euros et que ce n'est pas vraiment préciser il y a ecrit parking libre pas parking payant et c'est tres cher pour une nuit

Alles bestens, immer wieder

Very nice hotel, affordable breakfast with lots of choices. This hotel is 15 min walk to the Shonbrunn palace and 20 min walk to subway to go down town. Rooms are clean every second day. Hotel have a bar with finger food available for dinner it also have a small shelf service snack outlet wich I liked very much. Hotel is near several restaurant. I highly recomend this hotel if you d'ont mind takind subway to go down town. Use of subway is very easy and safe and clean.

My room was clean, comfortable and quiet. Staff friendly and helpful. Hotel is in a good location, easy to travel too and from.