Sewage smell from room, cold water in shower and lamps dont work

Party going on above us, no heating and plug sockets kept shorting. We were downgraded to a smaller room, we were refunded the difference. Not a good experience!

No.i didn't like the room I was in as it was my birthday but I never said anything because I was there for just one night

Room odour was terrible and was dated and tatty every where

Location was perfect the view was amazing. Staff was friendly especially the supervisor kesha but i had to wait along time for coffee and milk refills. The breakfast wasnt very nice, meat was uncooked and the scrambled eggs was too runny. The room was absolutely freezing no heating working. I had to stay in my coat all night. There was someone elses hair in the bed and all in the bathroom, stains on the towel and rubbish left on floor outside room corridor for 2 days

We had to have a cold shower no hot water in our room. Also they’ve still got our deposit and it’s been a week since we stayed there.

Lovely big room. Great shower.

Stay good, however still haven’t received £50 pre authorisation charge 10days after stay

Tasty breakfast. Hotel needs an update generally but was fine despite some noise from the restaurant and bars above

Fantastic view

Room 2423 The room was very tired with lots of scuffed, chipped and marked paintwork. Lots of stains on carpet and seating and very dusty around bottom of window frame. Bedding was very clean and comfortable. Sky bar being closed at 10.00pm was really disappointing as it was a big reason for us returning to the hotel again. We got in at 10.06pm and could not get served. We were not impressed with Our experience on this occasion. Martyn Hall

We did not have breakfast. Staff were unfriendly. Room was dated and clearly not well cleaned. Noisy and poor sound proofing.

Everything about this hotel is/was awful… they can’t even see to lay carpet in the communal areas correctly, and the staff are the most disinterested people you’ll ever meet. Avoid at all cost.

Aircon did not work

The room was ok But it had no heating & this morning it was freezing in the room so I went for a hot shower to warm up & there was no hot water Told the reception & she didn’t even say sorry she said yes the boiler was rebooting

Receptionist was lovely and helpful, location of hotel, very nice large room, great having a fridge.

On check in we were given a leaflet, on it said that there may be events on the weekend with some possible noise until late. We unfortunately were given a room that was directly under the dj table. After that was over other residents decided to continue the party in their rooms, some even decided to run up and down the corridors. At 4 am a woman started screaming at a man in the corridor until both were removed by the police apparently. If you want an eventful night it’s great but if you actually wanted to sleep forget it! Will be looking for a quieter hotel on our next visit to Birmingham.

Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.

Room

Sad to say the bed was rereibly