The elevator is not working well

Rent och fint rum . Air condition in the rum was not working properly and the stuff didn’t care a lot about our condition regarding this matter .

Hotellet var pæn og ren, personalet var venlige. Morgenmaden var ikke så god.

Ok pour l’hôtel le service et l’accueil parfaitb

terrible. no privacy at all

Wonderful form wonderful staff - would definitely recommend and would definitely stay again

There was no iron provided despite multiple requests.

Hotel qui manque de rafraîchissement.

Good hotel

Great property, awesome staff

Hotel à recommander. Personnel très sympa surtout Mourad (le serveur du bar), très gentil et très classe, qui nous faisait des super coctaiks tous les jours mais aussi Tarik ainsi que la jeune femme à lunettes qui était le soir à la Dolce Vita (J'ai oublié de lui demander son prénom). Chambres très propres et petit déjeuner très varié et copieux. En bref: très bien.

大通り沿いにありおしゃれで立派なホテルでした ドアの建て付けが少し不安定でしたが、セキュリティ的には問題ありませんでした

Le personnel un amour et le responsable extrêmement professionnel et très disponible dès que l on a besoin se lui merci a toute l'équipe c est toujours un plaisir de venir séjourner chez vous

J’ai passé un bon séjour à l’hôtel. Un personnel aimable et serviable .

Excellent location! Kind staff, and rooms were clean. The water pressure, however, wasn’t great.

We moved from the family suite to the triple room suite . But it was such an odd shaped room. The sofa was converted into a bed and as a result there wasn’t much space for my child to move in. The toilet are was such a squeeze. When sat in the toilet to shut the slide door was near impossible, with it banging into your knees. Very poorly thought out lay out for the toilet area . Also as the bathroom did not have a door it lacked complete privacy making it very difficult .

Outside and reception looking a little shabby and rooms are very shabby but clean. We forgot a few essentials such as toothbrush/paste and asked reception to provide and although they did eventually provide them it was after asking a number of times . This was the case whenever we asked for teabags/coffe/sugar to be replaced as this wasn’t fine when the rooms were cleaned. The staff were always smiling and cheerful. The breakfast was good with reasonable selection of foods.

Our rooms were very good, with dodgy elevators and bath towel racks as the only areas needing improvement. The experience, however, was very stressful largely due to the travel desk managed by Salma. A transfer from Fez to Chefchouen at checkout for 3 was arranged at our request and confirmed a few days in advance via email. In reality, it had been booked as a Chefchouen excursion for 5 with no details shared. When one of our group got sick the night before, hotel reception could not contact travel company to request a 60 - 90 minute delay so that the sick traveler was fit to travel. Travel company, under the impression that it was a guided tour to Chefchouen returning to Fez the same day, was ready to call it a no show after driver waited 30 minutes. It all worked out in the end, thanks to the driver. Barcelo Fes Medina needs more reliable, competent, and communicative people to avoid such a stressful experience which probably cost a lot more.

Not four stars hotel. They need to review the quality of the operation, communication, and food quality.

Très bonne hôtel calme accès facile