The hotel design was beautiful and overall was clean. Staff were friendly, polite, and efficient, they have a 5 star service. However, when I turned on the shower, 3 insects dropped from the shower head and completely shocked me. It was disgusting as they were dead. I wondered if the hotel staff forgot to close the balcony door and let in the insects. It gave me a good scare when they dropped. I wish the hotel could do a better job next time given that every other detail of this hotel was perfect. Also, one moth flew into my room during night and it disturbed my sleep. Given that there were no air conditioning, we had to open the balcony door for air, I wish the hotel could install window screening to prevent insects flying inside the room.

Nice staff good location

Great location with clean rooms.

Excellent location, extremely nice staff, an impressive bar. Would stay here again

Super nice hotel, very cozy. I would stay here again. Great location next to the train station. Perhaps a small complaint is that the lobby can get really busy with guests and people coming to eat at the really good restaurant as the reception is literally next to the hostess for the restaurant so it can feel cramped at times.

Wonderful staff, room and location.

Very friendly staff who helped you find good restaurants nearby. Just 2 min walk from the station. Really family friendly. Spacious and clean rooms with nice bathroom. Beautiful view of the mountains and an amazing breakfast.

We loved our stay. Super convenient location 2 minutes from the train station and close to restaurants and shops. Would definitely stay again!

Delicious breakfast, excellent location, comfortable bed, excellent room service with water and snacks

駅に近く、とにかく便利です。 室内も効率よく設計されていて、使いやすかったですし、きれいでした。 スタッフも親切でした。 お部屋（Junior Suite）からマッターホルンが見え、景観は最高でした。

Amazing hôtel!

Thank you to Japan, our waiter especially. Engaging and knowledgeable and a joy to talk to.

Loved the hotel. Great location for sure. Staff were very helpful. I highly recommend this property

오전 12시 전에 도착했는데 바로 방을 배정해 줘서 좋았고, 객실도 좋고 사과도 3개 있어서 좋고, 조식도 좋고 사우나도 좋고. 전반적으로 좋았음. 다만, 커피 머신이 있는 대신 커피 포트가 없어서 차를 마시지 못해서 아쉬웠음

Loved it!

The property was lovely! Conveniently located a short distance from the train station, the hotel was charming and well-kept. The rooms were immaculate and comfortable. The staff was beyond helpful and gracious and the restaurants and dining were excellent. We did arrive during a rare heat wave the and the air-conditioning was nowhere near cool enough. But the staff provided a fan, and I imagine heat is not a frequent problem in Zermatt!

Spent three nights at this hotel in Zermatt. Very nice hotel, close to train station, bus stop, and shopping. Breakfast was very good, and the hotel was very lovely. Would definitely stay again here.

The breakfast was delicious, the staff were attentive and caring, overall it was very good, and the bed was comfortable.

Great room, great staff, great breakfast. Our ONLY complaint was room temperature was too hot for sleep! No A/C so you have to leave window and door to balcony open which allows light and street noise. Apparently this issue is common in Zermatt but that doesn’t make it any better. I’d definitely stay here again!

The hotel was insanely clean and organized, the staff was exceptional!!! We stayed 2 nights and the morning breakfast was fabulous. I would highly recommend the hotel bar for a nightcap. The work out room and pool was a bonus! Private balcony topped off the stay.