The staff was very helpful. The room was nice, but could be refreshed with some upgrades (for the kitchenet, bathroom towels and bedroom blanket and linen) and living room furniture be properly cleaned. The kitchenet needs at least a stove top or small oven and dishwasher to even be called kitchenet. The fireplace, is rather unenjoyable with the constant ticking sound that is rather loud, a remote control would be more optimal. The Spa, specifically the saunas were limited, only the dry sauna was working properly, while the steam room had black mold and the outdoor sauna barrel was not very hot and also had a mildew smell.