Friendly staff from the doorman, reception to restaurant staff are all with very warm welcome. Great location with less than 1 min walk from metro. Highly recommended!

Great stay! Staff were wonderful and the room was top notch. You can’t beat the location either!

O ponto alto é simplesmente o conjunto, a acomodação é excelente, mas quem faz a diferença é o staff! Desde o Nuno até o Cauê! Meu sempre muito obrigado

Great location, very clean rooms though somewhat cheaply and sparsely decorated for a supposed 5-star hotel. Breakfast offering was average compared to similar hotels in Portugal. We were on 3rd floor in new section of hotel and the street/alley noise was substantial into the early hours. I’d rate this hotel closer to a 4-star experience though the welcome and front desk staff is exceptional!

Não tomamos

Otimo hotel

Shiny outside, Rotten core. Stay somewhere else. I travel to Europe multiple times a year. I stayed at two other hotels in Portugal on this particular trip. Same procedure everywhere. Pictures of the passports, confirm payment for the room and incidentals, sign. My flight was early in the morning. My companion's was later in the day. She stopped at the desk as a courtesy to let them know that they could clean the room. Their response was to hold her and make her pay for the room and incidentals even though it was already taken care of. They humiliated her for almost 5 hours. Of course she was embarrassed at her treatment, and panicked that she was going to miss her flight. Her credit card was frozen because of the random international charge. She was reduced to years. She managed to secure all but 250 Euro through friends back home until finally they used my credit card for the balance. I have never even heard of a hotel with such blatant disregard for hospitality or basic human kindness. They took distinct pleasure In hurting a person when they had the ability to satisfy themselves the whole time. They just chose not to. During our stay, we couldn't figure out why something was just off. The staff was either smug and callous or operating out of fear. It's clear that this is a foundational culture issue that will pollute your experience. I would highly recommend you choose somewhere else to stay.

Tudo muito bem! Atendimento e recepção boas e equipe excelente!

Café da manhã e bar/restaurante a noite maravilhoso

Pianista excelente!! Café da manhã e restaurante maravilhosos!! Localização incomparável!!!

Kahvaltı lezzet olarak düşüktü

Tudo ocorreu bem , o café da manhã é bom e bastante sortido .A limpeza no primeiro dia da chegada não estava boa . Os funcionários da recepção são excelentes , sempre prontos para ajudar .

Great experience at 138, we would love to stay there again were we to head back to Lisbon in the future.

The breakfast is very good and the bar aldo

Quarto enorme, cama king e travesseiros muito confortáveis. Roupão e preparação da cama para dormir. Café da manhã maravilhoso, diversas frutas, iogurtes naturais, frios, queijos diversos, sucos naturais, saladas, bolos, pães e até pão de queijo delicioso. E tem a parte quente que você escolhe e é preparado na hora; ovos de diversas formas, bacon, omeletes, toast, sanduíches. Perfeito. Localização maravilhosa, no início da av. liberdade. Amenities muito boas.

Large and clean room! Very good breakfast, with a lot of variety of food!

Friendly staff

Excelente localização ! Achei banheiro muito escuro e não gostei muito da cama . Café da manhã bom !

Fabulous location, very comfortable and spacious rooms, a full and quality breakfast, extremely pleasant staff. What’s not to like? This is our go-to hotel in Lisbon.

Superb, everything was exellent!