Nit great for a “luxury” hotel The staff are mostly clueless and it’s a hassle for them to understand simple room service order Second or third time we give them a chance and they really don’t get any better. Hotel onl6 worth it because of the rooms with a terrace

The Shangri-La Toronto is truly exceptional. It is far superior to many of the larger hotel brands such as Hilton, Marriott, and Sheraton. The lobby is beautiful and elegant without ever feeling overcrowded or chaotic, and the architecture of the building is stunning. The rooms are beautifully designed and finished, with particularly impressive bathrooms and an obvious attention to quality throughout. The gym is enormous, exceptionally well equipped, and among the best I’ve seen in a hotel. The staff is attentive, professional, and welcoming. Overall, this is one of the finest hotels I have ever stayed in and a completely different experience from the typical large chain hotel. Highly recommended.

This hotel was FANTASTIC! Staff, rooms, property, the view, just beautiful. Special shout out to Dean, chief concierge! He was amazing

great staff

Great location, excellent restaurant and helpful staff

Bath towels could be larger, really small to be perfectly honest

Great location, incredible staff, beautiful decor, and ideal for professionals.

Excellent location, helpful staff.

Celebrated our anniversary! Staff was helpful and their spa is terrific. Enjoyed the lobby bar. Rooms were comfortable will be back!

AMAZING hotel, highly recommend

Tout à te parfait ! La propreté, la qualité de la chambre, la climatisation, la salle de bain et la douche, la piscine, le sauna et le tourbillon; tout était fantastique. Et que dire de tout le personnel, juste wow !

Expectations were already high and Shangri-la met them. We are a family of four, booked a premium room with 2 queen beds on the 16th floor. Exquisite room, beautiful bathroom, all marble with shower and tub with full view of the city. Bedroom area with top to bottom glass window view of the city also and CN tower, beds were comfy. We enjoyed a lobby lounge afternoon meal, appetizer type food at half price, sliders were to die for. We used the hot tub and pool and sauna There are pool bed inclosures with tv's. Looby area was a hang out area with a unique modern fireplace, art and live piano music. There's a nice terrace area on the 3rd floor. Room service was prompt and food was delicious. High end all around and excellent customer service.

I have nothing to add

Amazing clean rooms

Nice place to stay

Excellent location, great live music at the lobby, friendly staff and very clean property,

One of the best hotels I’ve ever stayed. Everything was perfect! From the welcoming at the reception to the house keeping staff. No need to look for any other place when visiting Toronto

Very clean and spacious room. Excellent service. Had a really great experience with the concierge. They were very helpful in assisting us with restaurant reservations and recommendations.

Amazing stay at the suite!!

Beautiful hotel! Great location! Staff were amazing and helpful with any requests we had!