雖然房卡方面一開始有些問題，其他一切都很好，地點絕佳，早餐一定要試試，種類豐富還很多生機飲食可供選擇。

Great hotel, amazing staff. Juan was extremely helpful and had solutions to a couple of issues. Hotel location is ideal, walking distance to all major sites. Don’t hesitate, this is the prefect hotel and location for your stay in Madrid!!!

Good location

Es una propiedad muy bien ubicada. El personal fue muy amable y de mucha ayuda. Volvería sin duda alguna.

The service you deserve and great location.

muy cómodo y céntrico

La atención buena y el lugar limpio y en un lugar lindo

Falta opção de restaurantes próximos. Há apenas um ao lado do hotel

Our room was clean, the staff were wonderful. The location was amazing. We’ll be back!

The amenities are not available upon arrival but need to be requested to the staff.

La ubicacion es excelente, pequeño pero acogedor y el staff muy amable

Wonderful staff, specially Clau… she was excellent!

Perfect location!

Las habitaciones no estan renovadas, el baño muy incomodo

Excellent stay. We wouldn't hesitate to recommend Petit Palace Lealtad to any of our family and friends. Great location and friendly, helpful staff.

Excelente staff, siempre con ganas de ayudar y resolver y muy conveniente hotel.

Great location. Decent breakfast. Cheap.

Very nice hotel; great location and very clean. The power went out our first night and was quickly repaired. Staff was very accommodating and nice.

Habitación limpia. Cama cómoda. El lugar está en una zona muy tranquila y muy segura para caminar. Cerca del museo del prado y cerca de la estación de trenes. Muy buena experiencia

The hotel is unfortunately not worth the price. The only real advantage is its location. The property is quite old and in need of refurbishment. In my opinion, it is more comparable to a 3-star hotel than the standard its pricing suggests. The bed was uncomfortable, the shower was outdated and not particularly clean, and the sink had been repaired with tape, which gave a poor impression of the room maintenance. The biggest concern, however, was security. The in-room safe could only be accessed by tapping a credit card using an outdated magnetic stripe system. This feels insecure, as magnetic card data can potentially be copied or compromised. In addition, during check-in, the hotel did not simply pre-authorise my credit card but instead stored the card details in their system, which I also found concerning from a security perspective. Finally, for a 2-night stay only 2 coffee capsules were provided, which felt rather stingy considering the room rate. Overall, apart from the excellent location, the hotel offers poor value for money and falls well below the standard I expected. I would not choose to stay here again.