Persistent cigarette and humidity odor – management did not resolve issue
I recently stayed at Coral Suites in Panama City and unfortunately had a very disappointing experience.
The first room assigned to us was very depressing, so we requested a change. Although the staff moved us to another room, the main issue was never resolved.
The second room had a very strong and persistent cigarette smell. We complained several times to management, but nothing was done to properly fix the problem. Housekeeping cleaned the room, yet the odor remained. We were not offered any solution such as an air purifier, odor neutralizer, or any effective action to remove the smell.
Additionally, the bathroom had a humidity/mold odor, and the cabinets under the sink smelled so bad that we did not feel comfortable placing our personal items inside.
The constant cigarette and humidity smells made our stay very uncomfortable and unpleasant. We expected a clean, fresh, non-smoking environment, and that was not the case.
Very disappointing experience.