本人在hotel预定酒店一切顺利，到达黎巴嫩WH酒店大厅办理入住时候，被酒店人员告知信用卡无效无法扣除费用，导致我的预订被取消。在这之前无论酒店还是hotel都没有提前告知我，导致我在黎巴嫩给hotel打电话核实信息花费漫游费超过1000元人民币，还无法找到合适的酒店。十分恼火！

Room is clean and nice, service is quick and professional. Very excellent experience there.

We chose this hotel for the valet because the parking is always a nightmare in Beirut then we realized when we got there that they don’t have it even tho they advertised it so we had to pay for parking. The smell was the worst part. The bedroom and bathroom smelled bad like there was too much moisture in the air. We tried to air it out but it didn’t work. The electricity cut off so much that the ac would stop working each time so we were sweating buckets at night. The toilet was so high the sink was so low, made it uncomfortable. You get the price you pay for kinda hotel even tho we paid less before and got better

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Spero di migliorare le condizioni e l'arredamento dell'hotel.

We had a lovely staying there, and the staff was very helpful.

Calm, spacious but not clean

There is no free offsite parking as described. You pay 5$ for overnight parking there and have to be out of the lot by 9 am afterwhich you are charged hourly for parking. The bed was queen size at best.

Nice hotel with a professional staff

Super friendly staff, nothing was too much for them

Staff are not enough, receptionist even can’t confirm that oor reservation included breakfast or not tell next day we complain to morning manager to grt answer that it is included, they not even put a complementary one small bottle of water in room. And also Bathroom down in lobby and dining area was so dirty at afternoon when we make checkin (that we know that no cleaning staff available all the times)

The staff very kind & helpful

Good location but not a fancy place , good for tourist who will need it for a good sleep and near the downtown area

Très bon accueil. Propre. Très calme. J'y retournerai.

Not bad, however the rooms required renovation and the area around not organized … need some improvement .

I love the place.

The staff were incredibly kind and helpful. Special thanks to Aya at the front desk and Hussein. They were both eager to help and make sure that we had everything we needed. You could tell that they genuinely care.

Good , clean, helpful staff

All is good