Molto carina e d’atmosfera sebbene le camere siano un filo piccole. Personale molto gentile. Posizionato in pieno centro storico in zona pedonale con molti locali e quindi un filo rumoroso.

Beautiful little hotel, very helpful staff. Had a lovely stay!

Che soddisfazione quando il check-in va liscio e hai istruzioni chiare e puntuali. Le camere sono al secondo piano di un palazzo senza ascensore. Gentilissima la signora che il mattino dopo ci ha consigliato meravigliosamente su cosa fare a Bilbao.

Lovely room. Great location.

Loved the rooms and friendly helpful staff! 💕 Great location for stay in Bilbao.

Excellent location, superb hosts and brilliant accommodation

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We arrived late but communication prior to arrival meant it was very easy for us to access our room. The central location was perfect for a short stay.

La limpieza , el personal, la decoracion estuvieron fantasticas.

A bit noisy at nite, was hard to find due to the two spelling of the street.

Other than the rooms are extremely small, everything else was great: great people, great service, fairly clean, plenty of coffee, needs to have more AC on the waiting room.

Chambre propre et agréable Considérant l'emplacement en plein cœur du centre historique, la chambre est très bien insonorisée Plusieurs options de restauration autour Service thé/café dans les communs mais très pratique Personnel professionnel et souriant

Great service, Although the room was smaller than I realised

A great, themed room in lovely building in a central location of the Old Town. Close to bars, attractions and transport with helpful staff on hand for most of the time.

Great location though our room #7 was a bit noisy late into the evening due to being above and across the narrow street from a lively bar. Excellent, friendly service (gracias Vickey) and a great location in the Casco Viejo. Would definitely stay again 😃!!

We had a lovely stay at Pensión Basque Boutique. The location is great, staff at reception were excellent with helpful advice on places to visit & eat. The only thing to be aware of is that it’s up two flights of stairs with no lift.

Helpful and friendly reception staff. Quirky and clever decor. Well equipped room and fine for a stopover as the location is great for cafes, bars, restaurants and grocery shops. I’d have liked to have smelt fresher better quality pillows and a mattress which didn’t dip towards my partner. Shower edges need redoing/cleaning.

DONT STAY HERE – I booked through Expedia and the hotel could not provide a working room key or access to my room. For hours I had no way to enter, and the hotel was completely uncontactable — even when Expedia tried to reach them. I was charged for a stay I never received and still haven’t been reimbursed. Unprofessional and unacceptable.

Thoughtful staff, attention to details were greatest strengths

The people who helped us were amazing. The room was themed and very nice. Some people have mentioned noise being a problem. We were not bothered at all and found everything very charming.