Great location and potential, but disappointing service and hygiene standards
I come to visit Toronto at least twice a year . This hotel due to its convenient location near my sister’s home had great potential for me to choose to stay once in a while. The hotel certainly has great potential, especially with its spacious balcony and beautiful view. However, the overall experience falls short in key areas.
First, the staff lack warmth and hospitality—their attitude does not reflect job satisfaction or a welcoming environment for guests. Cleanliness is another major concern; the hotel simply does not inspire confidence when it comes to hygiene. The kitchen area is particularly unappealing, as dirty dishes and equipment are fully visible. Furthermore, having coffee and drinks emptied and handled in an open, uncovered space is completely off-putting and unhygienic.
This property has so much going for it, but it desperately needs better management, proper staff training, and stricter cleanliness protocols. I sincerely hope to see these improvements on our future visits. Last time I couldn’t convince myself to come and stay there although I have booked a room and I switched my hotel to farther location and with spending more money and losing money to avoid bad experience.