There was no hot water when we checked in and they said it was going to be fixed. I kept calling and then, they said it was going to get fixed by 4am. I got up hoping to finally shower and there was still no hot water. I called and went to the front desk and they kept saying they were going to get it by the afternoon. I just wish they would've been honest with me that there was no hot water. I paid for 2 nights and we checked out of the hotel after one night and had to look for another hotel with hot water. Luckily, I found one for way less than what I paid for El Mapi. I'm very disappointed and do not recommend if you like to shower with warm/hot water after you go visit Machu Picchu. For what I paid for 2 nights, I didn't expect this.

The staff was very helpful, polite and bilingual in English. The place was a beautiful structure.

저녁 포함되어 있어 정말 좋았어요 전반적인 시설도 좋구요

Our stay at El MaPi Hotel by Inkaterra was overall pleasant, and there were several aspects we appreciated. The breakfast was very good, with a nice variety of options, and it was a welcome surprise that dinner was also included on the night we arrived. After a long day visiting Machu Picchu, that convenience was certainly appreciated. That said, there were two important issues that affected our experience. First, the bed was extremely uncomfortable for me. The mattress was much too soft, and for guests with back problems, such as myself, it can make it very difficult to get a good night’s sleep. I realize mattress preferences are subjective, but this is something worth considering, especially for travelers who may already be dealing with back pain after long days of walking and sightseeing. Second, I was genuinely surprised that the shower area had absolutely no shelf, ledge, or storage space for shampoo, conditioner, soap, or other toiletries. We actually had to pull a chair into the bathroom and place it next to the plastic shower curtain just to have somewhere to keep our items while bathing. For a hotel of this category, this seems like a significant design oversight. Overall, the hotel was good, and we appreciated the included meals, but these two issues would make me consider other lodging options if I return to Machu Picchu Pueblo in the future.

Initially thought breakfast and dinner included was a plus. However, no one mentioned that dinner has to be reserved and was forced to have dinner at 9pm. Though an alternative was offered for next day lunch it was definitely an inconvenience. Other than that it was an okay stay, convenient location but its a small town

Excellent overall! Very well located hotel. It is a very clean hotel .Staff gets a five out of five very well organized. Only thing is their showers are very slippery and my husband fell. They should do something about it , slippery tiles in a shower is not a good idea.spa is an extra fee supper was very nice.

Rooms were clean and very comfortable. The staff was wonderful. The room included breakfast and dinner!!! The hotel also has a wonderful spa!

Perfect location, nice rooms, sauna/spa was helpful after a lot of hiking Two real complaints First, the room doors were super thin, so we could hear everything going on on our floor and in the town, basically all night long Second, the food on-site wasn't quite what we were hoping for, could have used higher quality burgers and wings (both of which were hyper processed, not fresh at all) Minor point - we agreed to pay extra to check-out late (fine, that's not exactly unfair) But when the property ran out of hot water that morning, and the whole point of late checkout was kind of lost (so we could shower after visiting Machu Picchu), they stuck to their guns and charged us extra. Would have been a good time to refund the extra charge.

The staff was very rude during check-in and had a difficult time communicating with them. Beware that this is truly an eco-friendly place where they only provide one key per room so if there are multiple people in one room, it makes it very difficult. The size of the rooms was great, but the shower curtain had some mold on it and the sheets were extremely itchy,I felt like bugs were crawling on me every night! The room included breakfast, which was absolutely the best breakfast I’ve had in Peru. However, the dinner was also included and was the same exact menu every night. We tried dinner the first night and then decided to eat elsewhere for the rest of our stay. I would have rated the place higher if the sheets weren’t so itchy and miserable and the staff wasn't so rude. i don’t speak spanish well but understand it and herd the staff at the front desk talking poorly about the guests.

It's the center but i don't recommend overpriced. Restaurant very bad and women garsons also. Check-in terrible they waited us exactly 13:00 and not tolerance for early check-in go another hotel better.

Conveniently located to the train and bus station this hotel is perfect. Our suite was very comfortable and the staff was extremely Accommodating and friendly.

Todo estuvo bien, pero creo que la relación calidad precio no lo compensa. En las mañanas, muy temprano, antes de ir el tour no había agua caliente para bañarse.

Friendly staffs, excellent spa. The shower sometimes wouldn't get warm.

Excelente hotel. Mas são inflexíveis com horários, seja na possibilidade de check in antecipado, seja na hora do jantar. Tudo precisa ser no tempo deles.

The room was very cold and not prepared for guests. Phone doesn’t work, I might go to reception every time and it was a lot because no hair dryer, no shampoo, no heater. And OMG it was sooo noisy in room at night!!

Localização maravilhosa. Ótima opção em Machu Picchu. Quartos limpos, básicos, mas confortáveis. Café da manhã muito bom. Funcionários poderiam ser mais atenciosos. Ficaria novamente!

La atención del personal es excelente, el lugar está limpio, es súper agradable que incluye desayuno y cena y la calle es linda; sin embargo, la comida es muy mala, me cayó muy mal la cena la primera noche y deje de consumir en el lugar. Nuestro último día estaba sin funcionar el ascensor, y quisimos tener check out tardío y por dos horas más eran ~100 USD, me pareció algo excesivo.

Love the place!! Beautiful

La atención en el desayuno no fue buena. Sin embargo el Hotel espectacular, la atención del personal extraordinaria principalmente Moisés, el hizo la diferencia con nuestra estadía!!!!

Hotel location is very convenient, 3 min walk to Machu Picchu bus station, 5 min walk to railway station, staff is very nice, dinner food is good, room is clean, however the step down into the shower may have trip concern. Wifi doesn’t work very well at room. Overall we enjoyed the stay in this hotel.