Hotel is a modernised old building retaining its character and charm. Doormen and concierge were excellent in welcome and providing safety advice.
Room was clean well
Maintained and comfortable, exceptionally soft bedding. Water and coffee provided but not with huge generosity which for a hotel of this standard I would have expected more.
Be prepared for the area this is downtown Santiago so it's quite an edgy neighbourhood very close to some no go areas. The hotel is located right next to Lastarria street full of bars and restaurants which was great and this is well
Policed. Location is good for any central tours of the city. To the east the city is far safer and modern....but then maybe you don't experience the reality.
Breakfast was poor. Slow patchy service with everything having to be menu ordered meaning a lot of waiting and limited choice.