Wifi was not usable, bathtub covered in mould, poorly hidden with caulking over it.

We had a slight surprise upon arrival when one of the room's lanterns didn't work and the AC front cover unexpectedly came loose, but it didn't affect our stay too much. Aside from that, the hotel was clean, quiet, and a great place to relax.

The hotel was very nice. We had a room with kitchenette (even though we didn't use the kitchenette), Very tasteful and nice for families with everything you need. Exceptionally clean, liquor store right on premises with restaurant as well. Was pricey for a room however. Will stay there again.

Do not pay over 150.00 a night for this old, basic hotel. Misleading website. Rough neighborhood. Mousetraps in stairwells.

Clean rooms and property

Poor management

Clean room with plenty of space. Helpful reception staff, bottle fitting station made filling water bottles easy. The kettle in the room was perfect for a cup of tea. Beds were comfortable.

Hotel staff and lodging are very good. Parking is somewhat limited and tight. Room had a jacuzzi that did not have very hot water and the bubbles made the water even colder.

Nice hotel but bit farther out from Banff

Nice place to stay lots of parking

Good value for the money and highly convenient if you're passing through Golden. The hotel is generally well maintained though it's a dated hotel and it does smell like an old hotel. If breakfast matters to you I would probably consider a Holiday Inn Express but if it doesn't I think it's worth a look.

Front desk staff in evening was not always the most friendly. Also frustrated there was no laundry facility

Excellent value!

Very good stay overall

Lots of money for this room with a 30 dollar add on for a dog. The dog friendly rooms had carpet in them and smelled like urine with a chemical background. I kept my shoes on the entire time

c

Honestly, the staff make the place. It was clean and no issues, but really awesome staff. Between the front desk, manager, and housekeepers, all were great.

Our first room smelled like someone had smoked weed in non stop for 12 hours. The front desk was kind enough to move us to a room the do not sell because it has a view of theHVAC system (she was lovely). That room was musty and smelt like someone had smoked cigarettes for years in it. I had to wash all of our stuff at the next hotel we stayed at. The kids (13 & 15) went to use the pi and were told they had to have a parent if they were under the age of 19..... even though the sign said otherwise and the 15 year old is a lifeguard. To make it better, my son found a screw at the bottom of the pool. Pillows were lumps of fluff. The hotel has been reno'd but for us this is a lipstick on a pig situation.

The room was exactly as booked. We had a king suite with jacuzzi tub which my child really enjoyed. The hotel was very clean and I felt safe with my vehicle outside. I forgot a few items in my room and the hotel offered to either ship or hold them for me, which I really appreciated. They were very kind. We'd absolutely stay again.

The restaurant the Raven and pine was excellent. It could have had a better selection of gin…. Tabqueray