good views

Completely misrepresents the rooms. The photos that you think you are booking is NOT what you get. We booked the jacuzzi suite. When we got to the room it was a very old room - no jacuzzi. When we asked about it they said 'all our jacuzzi rooms are under reno so we put you in a different room'. I told them that we booked that specifically for the jacuzzi and that they shouldn't have offered it if they didn't have it. We asked for a downgrade in a room for less, and they said they would downgrade us - but no refund. It was stay or leave. Nothing given as a refund, no comp for restaurant, no sorry. If you look at the photos, they definitely have renovated suites but we were put in a super disgusting suite. If we weren't short on time and needing to work we would have moved hotels but it wasn't possible. There was a mouse running along the floorboard, there was stains all over the couch and bed, tons of dust on the fan, broken dresser, disgusting stuff on the floor. Do NOT go there.

Everything was good. Liked the location.

No

Friendly front desk staff excellent servers in the breakfast room. Quiet for a downtown location. Great parking. Loved the location for walking

Older and rougher part of town. But it was good. Slept very well. Beds were awesome

Clean and with a magnificent view! A little dicey location but I intentionally chose that.

The room we were in was in desperate need of repairs. Heater falling off wall and stains on ceiling Bathroom was clean but it needs work. Chips in vanity and bathroom light sad

Enjoyed my stay at the hotel. Everyone very helpful.

Average stay, no issues but nothing stands out

Heating doesn’t work, really cold

Very little heat in room . Dress warm !

Staff are really friendly. Hotel itself is in a classic building. Security staff are around the clock. Good option for staying in Thunder Bay.

Dryer wasn’t working. Had to check-out with wet hair in snow. Staff came to look at but nothing was resolved.

This is a very old property, think1960's, but well maintained. The room and bed was comfortable and clean. The television worked well. Due to my arrival time I wasn't able to park in an area close to the door and had to maneuver stairs, in a snowstorm, to get my luggage to the hotel. I left my luggage in the vehicle I went into the hotel to register and request help. The security guard came out to my car with no hesitation and brought my suitcase right into the hotel. The person on duty when I checked out the next morning was also very pleasant. The location isn't in close proximity to the airport, it was about 15 minutes away.

Breakfast was so pathetic and no where on the website it is mentioned about the deposit also.

Best breakfast, service food good simple solid breakfast. Top notch wait staff.

I didn't use the gym or go shopping

This place is an absolute dump, “Bates Motel” in Canadian form. People hanging around asking for smokes and money. Rooms in vintage form, and bathroom in very poor condition. I checked in and out in minutes.

Clean room, staff were great, property and rooms just dated.