PAKHIN
休闲 双人入住
2.0
/10
评论于 170几周前
Expedia Group verified review
By the time of checking in, AUD$200 security bond was charged by the reception and said that it would be returned few days after checking out. However, only AUD$187 was returned so we inquired about that by email. The hotel then replied, said AUD$13 was charged for 2 bottles of wine from the mini bar. We had never taken any item from the mini bar so we hoped that the hotel could return the remaining bond to us but no further response was given by the hotel. We are so disappointed that the hotel charge their guests on something they never done. We have thought about the reasons of missing wines and two possibilities came up. First, if the wines were missing before we checked in, it means the quality of housekeeping of the hotel is too poor that the staff couldn’t notice that two wines were missing or didn’t refill the minibar after the checkout of last guests. Second is that if the wines were missing after we checked out, it means there are problems with the security of the hotel as people could get into a room and steal thing. We understand that the truth is hard to find out but we are truly disappointed that we were charged for something we didn’t do or take.
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