The hotel offered an ideal base for exploring the area we were close to all the attractions we sought. However, a major downside was the ongoing construction right in front which required frequent U-turns and minor detours just to return to the hotel. Despite this, the property itself was decent but not exceptional.
Upon arrival, the check-in process was underwhelming the staff, while not rude, could have been much warmer and more welcoming.
I felt no real sense of hospitality from the outset. The room, though generally clean, lacked a few essential amenities, most notably, a safety box. Without this, I didn’t feel secure leaving any valuables behind, so I avoided room service entirely. Additionally, the absence of complimentary water in the room meant we had to venture out to buy our own, which added a small inconvenience to our daily routine.
I only called reception once during the stay, requesting extra towels and toiletries. Instead of a direct solution, the staff told me to locate the cleaning person on my floor, which was inconvenient and felt a bit dismissive. While the room had a baseline level of cleanliness, I did notice a few overlooked spots on the floor. The indoor parking was another letdown ,on arrival, there was also construction in the basement parking area, which left a heavy dust layer on our car by the time we went to use it later.
I believe a 3-4 stars is fare enough