The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.

Senior staff poor interaction with us. Windows had handprints on No clear information at check in. Disorganised staff at breakfast. Anticipating a served breakfast not a buffet’. Saw menu but not out. Luke warm water for tea! Rubbish.

Staff were very friendly and accommodating. Room was great apart from a tea stain on the skirting board. Ridiculous charge of £20 pp to use the pool after 9am and no spa treatments available, so basically we could have stayed anywhere rather than having a “spa break “.

Interesting place. Great hostory

Lovey spacious room

Had to wait for cooked breakfast items.

The room was ok, needed hoovering. The Spa was to busy with hottub times being restricted. Altho a good nightvwas gad itcwasnt as goid or as nice as the first stay in October.

Room was not good carpet and walls dirty Big spiders in didnbathroom

Gorgeous 4 poster room, very quiet which was great, overlooking the lake but not in the main building, situated where restaurant is that offers a delicious menu. Staff very welcoming and attentive.

Clean room with list of character. Lovely setting, great breakfast and the staff were very nice

Excellent facilities and staff. Room was superb and the setting was fantastic..

Very welcoming staff and excellent room well worth a stay

When we checked in we were told we couldn't use the pool or spa until 7am - 9am but when I looked at the info in the room that was when children could use it , we were 2 adults with no kids! plus no idea why we weren't allowed to use the pool the day we checked in. in our room there was a glass of water on the night stand , I dismissed it as just a simple missed item when the room was cleaned. Then the level of noise all night was so bad! no sound proofing at all (we were in the mainland hotel) In the morning I went for a shower and there was no shampoo in the dispenser. I booked this hotel as a Birthday treat for myself and I was so disappointed , I wouldn't have booked if I'd have known we couldn't use the pool and spa. Sadly won't be coming back.

All good

Clean and comfortable room. Staff were nice

Beautiful place, room spotless and spacious and food and serve very good indeed!

Lovely place, friendly staff

Spotless room

Perfect

Beautiful settling. Lovely staff.