Overall this is a very nice hotel, decent breakfast, friendly staff, clean... My one complaint is the height of the toilet. It's so low that the towel rack was hanging off probably from people using it to help them get back up. I was traveling with my senior mother and she had to go down the hall to use the family washroom because it had a rail. Definitely not an accessible hotel. The beds were comfortable though, just get higher toilets please. I'm only 5'4 and I had trouble getting back up.

Not at all satisfied breakfast. Limited options- had only brown bread with some muffins and cookies. Two options only in cereals. Three days of stay with same breakfast sausage and not well cooked eggs. Not a business friendly atmosphere. No sound proofs. We can easily hear the next room conversations. Room was clean but the washroom worst condition. Tap water smells like sewage water. Closet flush was not working properly. Bathtub is partially clogged. Over all worst experience during the 3 days stay.

Clean room and friendly staff

Wasn't happy with the breakfast. Egg and sausage were gross Tea was flavoured not regular orange pekoe/english breakfast. Toilet in room made noise after flushing .

Linda was very friendly and greeted you every morning with a smile! Would like to suggest that a rug between the beds would be helpful so that you are not stepping on a cold floor in the mornings as well as higher toilet seats.

Staff was fine.The room was fine but I was very disappointed that there were very little amenities.There was no coffee maker, microwave,not even a pen and paper.I am surprised I didn’t have to bring my own sheets.I have a disability and going to the lobby for offer was a problem I will look for a different hotel chain next time

Room was clean, staff were very friendly and we enjoyed our breakfast. It was also close to restaurants and shopping. We would definitely go back.

Nice place definitely was comfy

Greay

Room was clean and in good condition. Breakfast wasn’t horrible. Suggestion, train your staff on customer service. Most were not very friendly and spoke extremely quiet.

Room was clean, staff friendly. Key card system was terrible, everytime we left our room we had to get our key cards reactivated! Kids running up and down hall, screaming and banging on doors until midnight!

All good for what we required in our stat

Nice staff ,room clean all good

Misleading photos, over edited. Place was dirty, exposed electrical wires made in unsafe, floor was dirty and bed smelt like piss.

Clean room!

Clean room, friendly staff. The security latch on my door was broken. The breakfast could use some home fries or bagels or something…

We couldn't sleep, as we were given room 103 where ,we could literally feel anyone walking around. I am not sure, as it it is too close to lobby or it is not sound proof . We were so disturbed

It was ok until there was an incident with a drunk banging on his door at 3am in the morning. Kept us awake for over an hour until the police arrived.

Room was clean and comfortable l. The breakfast options were limited and dry.

This is probably the fourth time my husband and I have stayed here when in Smiths Falls. The hotel is spotlessly clean, very comfortable and very quiet. All staff are friendly and welcoming. The room is very clean and comfortable. Location is convenient. That’s why we keep coming back.