The hotel is located near the city centre and 10 min walk to the mekong river. Everything was great but the receptionists' ability to communicate in English. I extended my stay through online booking, and informed the hotel receptionist my booking reference number; yet when I checked out, the receptionist informed us that we need to pay additional charge for the extra stay. I ended up paying the charge since I have to catch my flight. I have corresponded with Ms Laky (probably the manager of the hotel) through email regarding the refund of the additional charge. However, up to now (a week after the hotel agreed to refund the additional charge), I have not received the refund. I hope this issue can be resolved asap.