Unbelivably small, and low roof ceiling. I booked it for my friend and his son. They were shocked my utterly small room that cannot even lay down one luggage, then they requested to change a room. The staff charged them ￡50 or more(forgot the exact amount) per night, to change another small room that at least can extent a luggage. I did not know the extra charging fee when they left back. Shame. DO NOT recommend this hotel.

距離地鐵近方便，但是晚上儘量不要出門

Size of room is very much smaller than that shown in the internet. Room at basement is noisy because of pumping. Draining at shower and washing basin not working. Towels dirty and smelly. Most outrageous is that hotel charges £2 for each piece of luggage left in concierge. I will definitely not visit this hotel anymore.

就在地鐵站旁（地鐵站沒有電梯），地理位置可以，房間也舒適，只是浴室的洗臉盆非常小，有點克難

床很舒服，摆设很高上大，感觉住得很优越，然而地下室始终空气流通不好，会有霉味。

Nice AC, pleasant staff. Stocked bar

Friendly staff, very accessible

If you want a small convenient hotel in the heart of London this really fits a bill. It's not much to look at and doesn't immediately set back from the road. It's immaculately clean and the staff were friendly. It's right next to the market and tube station. You wouldn't visit the hotel itself - but as a base to start from, it's great.

Lovely little boutique hotel right next to the tube station. Road was clean, beds comfortable. A/C was great as we were there durin heat wave

Booked this hotel as emergency accommodation for my elderly father while my mother underwent emergency surgery at nearby Hammersmith Hospital. The booking was made in extreme haste and under considerable stress. I fully appreciate that the booking was marked as non-refundable, and I acknowledged this when speaking to the hotel. However, given the circumstances, I asked whether they could offer a reasonable partial refund, for example, refunding 2 of the 4 nights booked, particularly as the room ended up being used for only one night. Instead, I was offered a maximum refund of £80 from a £590 booking and given a condescending lecture about “terms and conditions,” with the implication that I should somehow be grateful for the gesture. The lack of compassion and basic humanity shown was honestly more upsetting than the financial loss itself. To make matters worse, the room allocated to my elderly father had no window and felt incredibly depressing during an already difficult time. I have no doubt the unused nights were likely resold, meaning the hotel profited twice while showing absolutely no flexibility or empathy toward a family dealing with a medical emergency. I would strongly discourage anyone from staying here, not only because of the poor quality of the room, but because of the cold, dismissive, and deeply disappointing way we were treated.

The hotel is excellently located with friendly staff, lots of food options and transportation

Nice little hotel in a great location, right next to the tube station and shopping centre. The room was clean,hairdryer and toiletries provided. Air conditioner in the room.The staff were very welcoming and friendly. Would definitely stay again.

for a family room, we stayed in a room with our a window. Although clean and spacious, not having a window was not ideal. The location is not great, as youngsters smoking weed were hanging in front of the hotel. I won't book there again.

Exactly what I needed for one night.

Clean room, good air con (wish it stayed on longer). Rug/carpets were a bit stained but otherwise clean. Comfy beds!

A wonderful hotel! Perfect location and everything you need when you are in your room. Very clean, comfy bed, lovely en-suite and a smart TV. Reception staff very helpful. 5 out of 5

Room is small with 2 covered over windows so no daylight. Nothing like the rooms in the picture. Thankfully we were only here for sleeping & not a relaxing time.

Friendly staff. Literally right next to the Shepherds Bush Market ( both the market & the tube stop) It’s a little noisy with the window open but you don’t come to London for peace & quiet! Perfectly placed for our gig at the Shepherds Bush Empire. Would stay again.

Zeer vriendelijk personeel. Ruime kamer.

Clean comfy room, well positioned for access to London. Surprisingly quiet giving its proximity to the tube line. Friendly helpful staff. Thank you.