Parking to check-in lobby is a bit far, lobby to room is a bit far and slope u see the cold and rainy day, only a few rooms occupied in our area, I wish the hotel staff could arrange a closer room for us with big luggage, stroller and a kid. Room inside is comfortable, but staff in check-in lobby is not very helpful. (Can not provide solution for luggage sending for other hotel and train info)
My elder son spends his 9th birthday at Dream Zone, appreciated that Reservation staff helped us to reserve dinosaur house (his beloved) for him. My kids (1 in 9 & 1 in 5) enjoyed playing at both outdoor & indoor parks, we love the Spa & had an excellent day at Aso Farmland.
Here is an interesting & exciting place. More facilities can make your family & kids happy for whole date, especially the zoo. The backfast can be accpted, Fresh vegetable & friuts provided, but the food in dinner buffer can't be kept warm, it needs to improve.
And mentioned that the resident carpark is very far from the hotel register counter.