Travelers nightmare. I reserved this property for two nights in Dec 2022 and notified them via Expedia site that I was arriving late after midnight. Upon arrival I wasn’t able to get in the property or check-in. It’s not a hotel it’s a private residence with a gate. I called their phone line many times and sent many messages but no one answered. I had to look for a different hotel in the area in the middle of the night which caused me a lot of inconvenience. I was exhausted and sad. This is not a safe area if Jaipur. A few days later this merchant told me via message that I need to speak with Expedia. They sent many messages and some of them didn’t make any sense. One message said that they waited for me for three days and held the room which wasn’t true, I reserved the room on the same day of check-in. The second message said that they could not find my reservation, that it didn’t come through, although they communicated with me through Expedia site with the booking ID in the message header which also didn’t make any sense. I felt like the messages were answered by a child or someone careless and rude. Expedia said that the merchant declined the refund because I never checked-in which is not true. I was not able to get in the property and no one answered when I was standing at the gate calling their phone and knocking at the doors. Once in a lifetime horrible experience I had to pay for.