乾淨房間，停車場非常方便日幣500晚 大池水奶白色。

One of the staff who stand for the car parking service, he is rude and can't communicate. At first time, When I check in, My friend just dropped us off, and that staff keep saying a lot of Japanese and I don't understand what he talking about. We just need to unload the luggage and take few minutes only. And he wasting my time for more than 10 mins due to poor communication! For 2nd time, my friend drove his car and come to pick me up. And that staff didn't let my friend in. I told him, we just load up the luggage and leave immediately. And he keep blocking my friend car. Until another staff came over and let my friend in. I don't know what happen to this staff. This is not a high graded hotel look like! Please improve the staff's communication!

It’s a very nice hot spring hotel with excellent location and services.

地段特别好，出门就是汤田，周边景点基本在10分钟左右路程，挺方便。酒店还有到车站的接驳车，早餐也不错，特别适合不喜欢吃生食的人。温泉场地挺大，户外风吕温泉水应该不是硫磺泉，挺清澈的，没有刺鼻味。唯一不足酒店内部设施有点旧，但还是挺整洁的。酒店空调很强，晚上睡觉时关了空调，结果还是没法盖被睡，时常掀开被子而冻醒。最好能提供薄一点被子或入住时提醒客人不要关空调睡，以免造成感冒。

厕所很臭

市井酒店在該處的名稱是一井酒店，請Expedia必須更正，如果唔係，好難搵。酒店內無論房間，設施和服務都是極好的。難怪由2012年開始無間段地取得5星酒店美名。名不虛傳。正!

Overall service and facilities are good. The location is convenient and good

有很多自助設施，例如洗衣機，自動購物機等 但房間較細，很多電視頻道要收費 最難明白的為什麼凌晨3點都一堆人等用洗衣機。。。

飯店本館一樓走出來就是草津湯畑，要買東西要拍照，要走路去巴士站都方便！位置超級好！房間很大很乾淨，和式套房睡四個人都沒問題，也有自己的獨立衛浴。別館石殿泡湯很讚！一定要去！早餐與晚餐都是自助式，如果期待一個人一份的懷石料理，就要考慮一下。整體來說非常推薦這家飯店！

地理位置靠近湯佃，風呂湯質優，接待人員親切，冬天下雪天，大廳免費香醇咖啡瞬間暖和身軀，免費接駁車來往飯店和巴士車站～

very nice. We all love it.

風吕分室內及室外，室外風吕偏細，位處別館，離本全館較遠早晚餐為自助形式，食物質素尚可，有免費泊車服務。

服務好自助餐美味

環境好，服務貼心

我們到達時房間已準備好熱開水及一壺冰水，感覺很貼心。

位置很好，酒店比較舊，室內溫泉好熱，室外比較舒服，可惜室外溫泉有頂蓋住，未能享受一邊浸溫泉一邊漂雪到頭頂的樂趣。另外在日本黎講員工算無乜禮貌

草津巴士總站有接駁服務。室外溫泉好正，乾淨、服務態度好整體都非常滿意，唯一訂了望溫泉街的房間而未能提供有點失望。

It's a great hotel, we love it.

溫泉不是太好，只有室內及外各一。地點理想，湯沺在出面。

一切上算美好!